ryxeo-glpi-git / inc / tracking.class.php @ b67d8923
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| 1 | b67d8923 | Eric Seigne | <?php
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| 2 | /*
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| 3 | * @version $Id: tracking.class.php 7875 2009-01-23 15:16:47Z moyo $
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| 4 | -------------------------------------------------------------------------
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| 5 | GLPI - Gestionnaire Libre de Parc Informatique
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| 6 | Copyright (C) 2003-2009 by the INDEPNET Development Team.
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| 7 | |||
| 8 | http://indepnet.net/ http://glpi-project.org
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| 9 | -------------------------------------------------------------------------
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| 10 | |||
| 11 | LICENSE
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| 12 | |||
| 13 | This file is part of GLPI.
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| 14 | |||
| 15 | GLPI is free software; you can redistribute it and/or modify
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| 16 | it under the terms of the GNU General Public License as published by
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| 17 | the Free Software Foundation; either version 2 of the License, or
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| 18 | (at your option) any later version.
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| 19 | |||
| 20 | GLPI is distributed in the hope that it will be useful,
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| 21 | but WITHOUT ANY WARRANTY; without even the implied warranty of
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| 22 | MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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| 23 | GNU General Public License for more details.
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| 24 | |||
| 25 | You should have received a copy of the GNU General Public License
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| 26 | along with GLPI; if not, write to the Free Software
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| 27 | Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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| 28 | --------------------------------------------------------------------------
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| 29 | */
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| 30 | |||
| 31 | // ----------------------------------------------------------------------
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| 32 | // Original Author of file:
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| 33 | // Purpose of file:
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| 34 | // ----------------------------------------------------------------------
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| 35 | |||
| 36 | |||
| 37 | if (!defined('GLPI_ROOT')){ |
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| 38 | die("Sorry. You can't access directly to this file"); |
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| 39 | } |
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| 40 | |||
| 41 | /// Tracking class
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| 42 | class Job extends CommonDBTM{ |
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| 43 | /// Hardware datas used by getFromDBwithData
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| 44 | var $hardwaredatas = array(); |
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| 45 | /// Is a hardware found in getHardwareData / getFromDBwithData : hardware link to the job
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| 46 | var $computerfound = 0; |
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| 47 | |||
| 48 | /**
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| 49 | * Constructor
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| 50 | **/
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| 51 | function Job(){ |
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| 52 | $this->table="glpi_tracking"; |
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| 53 | $this->type=TRACKING_TYPE; |
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| 54 | } |
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| 55 | |||
| 56 | /**
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| 57 | * Retrieve an item from the database with datas associated (hardwares)
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| 58 | *
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| 59 | *@param $ID ID of the item to get
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| 60 | *@param $purecontent boolean : true : nothing change / false : convert to HTML display
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| 61 | *@return true if succeed else false
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| 62 | **/
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| 63 | function getFromDBwithData ($ID,$purecontent) { |
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| 64 | |||
| 65 | global $DB,$LANG; |
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| 66 | |||
| 67 | if ($this->getFromDB($ID)){ |
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| 68 | |||
| 69 | if (!$purecontent) { |
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| 70 | $this->fields["contents"] = nl2br(preg_replace("/\r\n\r\n/","\r\n",$this->fields["contents"])); |
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| 71 | } |
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| 72 | |||
| 73 | $this->getHardwareData();
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| 74 | return true; |
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| 75 | } else {
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| 76 | return false; |
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| 77 | } |
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| 78 | } |
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| 79 | |||
| 80 | /**
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| 81 | * Retrieve data of the hardware linked to the ticket if exists
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| 82 | *
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| 83 | *@return nothing : set computerfound to 1 if founded
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| 84 | **/
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| 85 | function getHardwareData(){ |
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| 86 | $m= new CommonItem; |
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| 87 | if ($m->getFromDB($this->fields["device_type"],$this->fields["computer"])){ |
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| 88 | $this->hardwaredatas=$m; |
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| 89 | $this->computerfound=0; |
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| 90 | } else {
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| 91 | $this->hardwaredatas=$m; |
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| 92 | $this->computerfound=1; |
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| 93 | } |
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| 94 | } |
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| 95 | function cleanDBonPurge($ID) { |
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| 96 | global $DB; |
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| 97 | |||
| 98 | $query="SELECT ID FROM glpi_followups WHERE tracking = '$ID'"; |
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| 99 | $result=$DB->query($query); |
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| 100 | if ($DB->numrows($result)>0) |
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| 101 | while ($data=$DB->fetch_array($result)){ |
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| 102 | $querydel="DELETE FROM glpi_tracking_planning WHERE id_followup = '".$data['ID']."'"; |
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| 103 | $DB->query($querydel); |
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| 104 | } |
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| 105 | $query1="DELETE FROM glpi_followups WHERE tracking = '$ID'"; |
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| 106 | $DB->query($query1); |
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| 107 | |||
| 108 | } |
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| 109 | |||
| 110 | function prepareInputForUpdate($input) { |
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| 111 | global $LANG,$CFG_GLPI; |
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| 112 | // Security checks
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| 113 | if (!haveRight("assign_ticket","1")){ |
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| 114 | if (isset($input["assign"])){ |
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| 115 | // Can not steal or can steal and not assign to me
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| 116 | if (!haveRight("steal_ticket","1")||$input["assign"]!=$_SESSION["glpiID"]){ |
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| 117 | unset($input["assign"]); |
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| 118 | } |
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| 119 | } |
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| 120 | if (isset($input["assign_ent"])){ |
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| 121 | unset($input["assign_ent"]); |
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| 122 | } |
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| 123 | if (isset($input["assign_group"])){ |
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| 124 | unset($input["assign_group"]); |
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| 125 | } |
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| 126 | |||
| 127 | } |
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| 128 | |||
| 129 | if (!haveRight("update_ticket","1")){ |
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| 130 | // Manage assign and steal right
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| 131 | if (isset($input["assign"])){ |
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| 132 | $ret["assign"]=$input["assign"]; |
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| 133 | } |
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| 134 | if (isset($input["assign_ent"])){ |
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| 135 | $ret["assign_ent"]=$input["assign_ent"]; |
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| 136 | } |
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| 137 | if (isset($input["assign_group"])){ |
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| 138 | $ret["assign_group"]=$input["assign_group"]; |
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| 139 | } |
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| 140 | // Can only update contents if no followups already added
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| 141 | $ret["ID"]=$input["ID"]; |
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| 142 | if (isset($input["contents"])){ |
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| 143 | $ret["contents"]=$input["contents"]; |
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| 144 | } |
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| 145 | if (isset($input["name"])){ |
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| 146 | $ret["name"]=$input["name"]; |
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| 147 | } |
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| 148 | $input=$ret; |
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| 149 | } |
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| 150 | |||
| 151 | // NEEDED ????
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| 152 | if (isset($input["type"])&& $input["type"]==0&&!isset($input["item"])){ |
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| 153 | $input["computer"]=0; |
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| 154 | $input["device_type"]=$input["type"]; |
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| 155 | } else if (isset($input["item"])&& $input["item"]!=0&&isset($input["type"])&& $input["type"]!=0){ |
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| 156 | $input["computer"]=$input["item"]; |
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| 157 | $input["device_type"]=$input["type"]; |
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| 158 | } |
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| 159 | |||
| 160 | if (isset($input["computer"])&&$input["computer"]>=0&&isset($input["device_type"])&&$input["device_type"]>=0){ |
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| 161 | if (isset($this->fields['FK_group'])&&$this->fields['FK_group']){ |
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| 162 | $ci=new CommonItem; |
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| 163 | $ci->getFromDB($input["device_type"],$input["computer"]); |
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| 164 | if ($tmp=$ci->getField('FK_groups')){ |
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| 165 | $input["FK_group"] = $tmp; |
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| 166 | } |
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| 167 | } |
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| 168 | } else if (isset($input["device_type"])&&$input["device_type"]==0){ |
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| 169 | $input["computer"]=0; |
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| 170 | } else {
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| 171 | unset($input["computer"]); |
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| 172 | unset($input["device_type"]); |
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| 173 | } |
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| 174 | |||
| 175 | |||
| 176 | if ( isset($_FILES['multiple']) ) { |
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| 177 | unset($_FILES['multiple']); |
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| 178 | $TMPFILE = $_FILES; |
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| 179 | } else {
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| 180 | $TMPFILE = array( $_FILES ); |
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| 181 | } |
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| 182 | foreach ($TMPFILE as $_FILES) { |
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| 183 | // add Document if exists
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| 184 | if (isset($_FILES['filename'])&&count($_FILES['filename'])>0&&$_FILES['filename']["size"]>0){ |
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| 185 | $input2=array(); |
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| 186 | $input2["name"]=addslashes(resume_text($LANG["tracking"][24]." ".$input["ID"],200)); |
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| 187 | $input2["FK_tracking"]=$input["ID"]; |
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| 188 | $input2["rubrique"]=$CFG_GLPI["default_rubdoc_tracking"]; |
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| 189 | $this->getFromDB($input["ID"]); |
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| 190 | $input2["FK_entities"]=$this->fields["FK_entities"]; |
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| 191 | $input2["_only_if_upload_succeed"]=1; |
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| 192 | $doc=new Document(); |
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| 193 | if ($docID=$doc->add($input2)){ |
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| 194 | addDeviceDocument($docID,TRACKING_TYPE,$input["ID"]); |
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| 195 | // force update date_mod
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| 196 | $input["date_mod"]=$_SESSION["glpi_currenttime"]; |
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| 197 | if ($CFG_GLPI["followup_on_update_ticket"]){ |
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| 198 | $input['_doc_added']=stripslashes($doc->fields["name"]); |
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| 199 | } |
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| 200 | } |
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| 201 | } else if (!empty($_FILES['filename']['name'])&&isset($_FILES['filename']['error'])&&$_FILES['filename']['error']){ |
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| 202 | addMessageAfterRedirect($LANG["document"][46]); |
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| 203 | } |
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| 204 | } |
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| 205 | |||
| 206 | if (isset($input["document"])&&$input["document"]>0){ |
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| 207 | addDeviceDocument($input["document"],TRACKING_TYPE,$input["ID"]); |
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| 208 | $doc=new Document(); |
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| 209 | $doc->getFromDB($input["document"]); |
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| 210 | unset($input["document"]); |
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| 211 | // Force date_mod of tracking
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| 212 | $input["date_mod"]=$_SESSION["glpi_currenttime"]; |
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| 213 | $input['_doc_added']=$doc->fields["name"]; |
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| 214 | } |
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| 215 | |||
| 216 | // Old values for add followup in change
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| 217 | if ($CFG_GLPI["followup_on_update_ticket"]){ |
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| 218 | $this->getFromDB($input["ID"]); |
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| 219 | $input["_old_assign_name"]=getAssignName($this->fields["assign"],USER_TYPE); |
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| 220 | $input["_old_assign"]=$this->fields["assign"]; |
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| 221 | $input["_old_assign_ent_name"]=getAssignName($this->fields["assign_ent"],ENTERPRISE_TYPE); |
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| 222 | $input["_old_assign_group_name"]=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
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| 223 | $input["_old_category"]=$this->fields["category"]; |
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| 224 | $input["_old_item"]=$this->fields["computer"]; |
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| 225 | $input["_old_item_type"]=$this->fields["device_type"]; |
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| 226 | $input["_old_author"]=$this->fields["author"]; |
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| 227 | $input["_old_recipient"]=$this->fields["recipient"]; |
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| 228 | $input["_old_group"]=$this->fields["FK_group"]; |
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| 229 | $input["_old_priority"]=$this->fields["priority"]; |
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| 230 | $input["_old_status"]=$this->fields["status"]; |
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| 231 | $input["_old_request_type"]=$this->fields["request_type"]; |
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| 232 | $input["_old_cost_time"]=$this->fields["cost_time"]; |
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| 233 | $input["_old_cost_fixed"]=$this->fields["cost_fixed"]; |
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| 234 | $input["_old_cost_material"]=$this->fields["cost_material"]; |
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| 235 | $input["_old_date"]=$this->fields["date"]; |
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| 236 | $input["_old_closedate"]=$this->fields["closedate"]; |
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| 237 | } |
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| 238 | |||
| 239 | return $input; |
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| 240 | } |
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| 241 | |||
| 242 | function pre_updateInDB($input,$updates) { |
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| 243 | global $LANG; |
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| 244 | |||
| 245 | // Status close : check dates
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| 246 | if (ereg("old_",$this->fields["status"])&&(in_array("date",$updates)||in_array("closedate",$updates))){ |
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| 247 | // Invalid dates : no change
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| 248 | if ($this->fields["closedate"]<$this->fields["date"]){ |
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| 249 | addMessageAfterRedirect($LANG["tracking"][3]); |
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| 250 | if (($key=array_search('date',$updates))!==false){ |
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| 251 | unset($updates[$key]); |
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| 252 | } |
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| 253 | if (($key=array_search('closedate',$updates))!==false){ |
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| 254 | unset($updates[$key]); |
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| 255 | } |
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| 256 | } |
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| 257 | } |
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| 258 | |||
| 259 | |||
| 260 | |||
| 261 | if (((in_array("assign",$updates)&&$input["assign"]>0)||(in_array("assign_ent",$updates)&&$input["assign_ent"]>0)||(in_array("assign_group",$updates)&&$input["assign_group"]>0))&&$this->fields["status"]=="new"){ |
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| 262 | $updates[]="status"; |
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| 263 | $this->fields["status"]="assign"; |
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| 264 | } |
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| 265 | if (isset($input["status"])){ |
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| 266 | if (isset($input["assign_ent"])&&$input["assign_ent"]==0&&isset($input["assign_group"])&&$input["assign_group"]==0&& |
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| 267 | isset($input["assign"])&&$input["assign"]==0&&$input["status"]=="assign"){ |
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| 268 | $updates[]="status"; |
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| 269 | $this->fields["status"]="new"; |
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| 270 | } |
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| 271 | |||
| 272 | if (in_array("status",$updates)&&ereg("old_",$input["status"])){ |
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| 273 | $updates[]="closedate"; |
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| 274 | $this->fields["closedate"]=$_SESSION["glpi_currenttime"]; |
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| 275 | // If invalid date : set open date
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| 276 | if ($this->fields["closedate"]<$this->fields["date"]){ |
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| 277 | $this->fields["closedate"]=$this->fields["date"]; |
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| 278 | } |
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| 279 | } |
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| 280 | } |
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| 281 | |||
| 282 | if (in_array("author",$updates)){ |
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| 283 | $user=new User; |
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| 284 | $user->getFromDB($input["author"]); |
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| 285 | if (!empty($user->fields["email"])){ |
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| 286 | $updates[]="uemail"; |
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| 287 | $this->fields["uemail"]=$user->fields["email"]; |
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| 288 | } |
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| 289 | } |
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| 290 | |||
| 291 | return array($input,$updates); |
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| 292 | } |
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| 293 | |||
| 294 | function post_updateItem($input,$updates,$history=1) { |
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| 295 | global $CFG_GLPI,$LANG; |
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| 296 | |||
| 297 | if (count($updates)){ |
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| 298 | // New values for add followup in change
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| 299 | $change_followup_content=""; |
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| 300 | if (isset($input['_doc_added'])){ |
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| 301 | $change_followup_content=$LANG["mailing"][26]." ".$input['_doc_added']; |
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| 302 | } |
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| 303 | $global_mail_change_count=0; |
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| 304 | |||
| 305 | // Update Ticket Tco
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| 306 | if (in_array("realtime",$updates)||in_array("cost_time",$updates)|| in_array("cost_fixed",$updates)||in_array("cost_material",$updates)){ |
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| 307 | $ci=new CommonItem; |
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| 308 | if ($ci->getFromDB($this->fields["device_type"],$this->fields["computer"])){ |
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| 309 | $newinput=array(); |
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| 310 | $newinput['ID']=$this->fields["computer"]; |
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| 311 | $newinput['ticket_tco']=computeTicketTco($this->fields["device_type"],$this->fields["computer"]); |
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| 312 | $ci->obj->update($newinput); |
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| 313 | } |
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| 314 | } |
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| 315 | |||
| 316 | if ($CFG_GLPI["followup_on_update_ticket"]&&count($updates)){ |
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| 317 | |||
| 318 | |||
| 319 | foreach ($updates as $key) |
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| 320 | switch ($key) { |
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| 321 | case "name": |
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| 322 | $change_followup_content.=$LANG["mailing"][45]."\n"; |
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| 323 | $global_mail_change_count++;
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| 324 | break;
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| 325 | case "contents": |
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| 326 | $change_followup_content.=$LANG["mailing"][46]."\n"; |
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| 327 | $global_mail_change_count++;
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| 328 | break;
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| 329 | case "date": |
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| 330 | $change_followup_content.=$LANG["mailing"][48].": ".$input["_old_date"]." -> ".$this->fields["date"]."\n"; |
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| 331 | |||
| 332 | $global_mail_change_count++;
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| 333 | break;
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| 334 | case "closedate": |
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| 335 | // if update status from an not closed status : no mail for change closedate
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| 336 | if (!in_array("status",$updates)||!ereg("old_",$input["status"])){ |
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| 337 | $change_followup_content.=$LANG["mailing"][49].": ".$input["_old_closedate"]." -> ".$this->fields["closedate"]."\n"; |
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| 338 | |||
| 339 | $global_mail_change_count++;
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| 340 | } |
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| 341 | break;
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| 342 | case "status": |
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| 343 | $new_status=$this->fields["status"]; |
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| 344 | $change_followup_content.=$LANG["mailing"][27].": ".getStatusName($input["_old_status"])." -> ".getStatusName($new_status)."\n"; |
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| 345 | |||
| 346 | if (ereg("old_",$new_status)) |
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| 347 | $newinput["add_close"]="add_close"; |
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| 348 | |||
| 349 | if (in_array("closedate",$updates)) |
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| 350 | $global_mail_change_count++; // Manage closedate |
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| 351 | |||
| 352 | $global_mail_change_count++;
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| 353 | break;
|
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| 354 | case "author": |
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| 355 | $author=new User; |
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| 356 | $author->getFromDB($input["_old_author"]); |
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| 357 | $old_author_name=$author->getName(); |
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| 358 | $author->getFromDB($this->fields["author"]); |
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| 359 | $new_author_name=$author->getName(); |
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| 360 | $change_followup_content.=$LANG["mailing"][18].": $old_author_name -> ".$new_author_name."\n"; |
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| 361 | |||
| 362 | $global_mail_change_count++;
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| 363 | break;
|
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| 364 | case "recipient": |
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| 365 | $recipient=new User; |
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| 366 | $recipient->getFromDB($input["_old_recipient"]); |
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| 367 | $old_recipient_name=$recipient->getName(); |
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| 368 | $recipient->getFromDB($this->fields["recipient"]); |
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| 369 | $new_recipient_name=$recipient->getName(); |
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| 370 | $change_followup_content.=$LANG["mailing"][50].": $old_recipient_name -> ".$new_recipient_name."\n"; |
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| 371 | |||
| 372 | $global_mail_change_count++;
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| 373 | break;
|
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| 374 | case "FK_group" : |
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| 375 | $new_group=$this->fields["FK_group"]; |
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| 376 | $old_group_name=ereg_replace(" ",$LANG["mailing"][109],getDropdownName("glpi_groups",$input["_old_group"])); |
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| 377 | $new_group_name=ereg_replace(" ",$LANG["mailing"][109],getDropdownName("glpi_groups",$new_group)); |
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| 378 | $change_followup_content.=$LANG["mailing"][20].": ".$old_group_name." -> ".$new_group_name."\n"; |
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| 379 | $global_mail_change_count++;
|
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| 380 | break;
|
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| 381 | case "priority" : |
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| 382 | $new_priority=$this->fields["priority"]; |
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| 383 | $change_followup_content.=$LANG["mailing"][15].": ".getPriorityName($input["_old_priority"])." -> ".getPriorityName($new_priority)."\n"; |
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| 384 | $global_mail_change_count++;
|
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| 385 | break;
|
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| 386 | case "category": |
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| 387 | $new_category=$this->fields["category"]; |
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| 388 | $old_category_name=ereg_replace(" ",$LANG["mailing"][100],getDropdownName("glpi_dropdown_tracking_category",$input["_old_category"])); |
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| 389 | $new_category_name=ereg_replace(" ",$LANG["mailing"][100],getDropdownName("glpi_dropdown_tracking_category",$new_category)); |
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| 390 | $change_followup_content.=$LANG["mailing"][14].": ".$old_category_name." -> ".$new_category_name."\n"; |
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| 391 | $global_mail_change_count++;
|
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| 392 | break;
|
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| 393 | case "request_type": |
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| 394 | $new_request_type=$this->fields["request_type"]; |
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| 395 | $old_request_type_name=getRequestTypeName($input["_old_request_type"]); |
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| 396 | $new_request_type_name=getRequestTypeName($new_request_type); |
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| 397 | $change_followup_content.=$LANG["mailing"][21].": ".$old_request_type_name." -> ".$new_request_type_name."\n"; |
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| 398 | $global_mail_change_count++;
|
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| 399 | break;
|
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| 400 | case "computer" : |
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| 401 | case "device_type": |
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| 402 | if (isset($already_done_computer_device_type_update)){ |
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| 403 | break;
|
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| 404 | } else {
|
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| 405 | $already_done_computer_device_type_update=true; |
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| 406 | } |
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| 407 | $ci=new CommonItem; |
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| 408 | $ci->getFromDB($input["_old_item_type"],$input["_old_item"]); |
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| 409 | $old_item_name=$ci->getName(); |
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| 410 | if ($old_item_name=="N/A"||empty($old_item_name)) |
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| 411 | $old_item_name=$LANG["mailing"][107]; |
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| 412 | $ci->getFromDB($this->fields["device_type"],$this->fields["computer"]); |
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| 413 | $new_item_name=$ci->getName(); |
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| 414 | if ($new_item_name=="N/A"||empty($new_item_name)) |
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| 415 | $new_item_name=$LANG["mailing"][107]; |
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| 416 | |||
| 417 | $change_followup_content.=$LANG["mailing"][17].": $old_item_name -> ".$new_item_name."\n"; |
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| 418 | if (in_array("computer",$updates)) $global_mail_change_count++; |
||
| 419 | if (in_array("device_type",$updates)) $global_mail_change_count++; |
||
| 420 | break;
|
||
| 421 | case "assign" : |
||
| 422 | $new_assign_name=getAssignName($this->fields["assign"],USER_TYPE); |
||
| 423 | if ($input["_old_assign"]==0){ |
||
| 424 | $input["_old_assign_name"]=$LANG["mailing"][105]; |
||
| 425 | } |
||
| 426 | $change_followup_content.=$LANG["mailing"][12].": ".$input["_old_assign_name"]." -> ".$new_assign_name."\n"; |
||
| 427 | $global_mail_change_count++;
|
||
| 428 | break;
|
||
| 429 | case "assign_ent" : |
||
| 430 | $new_assign_ent_name=getAssignName($this->fields["assign_ent"],ENTERPRISE_TYPE); |
||
| 431 | $change_followup_content.=$LANG["mailing"][12].": ".$input["_old_assign_ent_name"]." -> ".$new_assign_ent_name."\n"; |
||
| 432 | $global_mail_change_count++;
|
||
| 433 | break;
|
||
| 434 | case "assign_group" : |
||
| 435 | $new_assign_group_name=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
||
| 436 | $change_followup_content.=$LANG["mailing"][12].": ".$input["_old_assign_group_name"]." -> ".$new_assign_group_name."\n"; |
||
| 437 | $global_mail_change_count++;
|
||
| 438 | break;
|
||
| 439 | case "cost_time": |
||
| 440 | $change_followup_content.=$LANG["mailing"][42].": ".formatNumber($input["_old_cost_time"])." -> ".formatNumber($this->fields["cost_time"])."\n"; |
||
| 441 | $global_mail_change_count++;
|
||
| 442 | break;
|
||
| 443 | case "cost_fixed" : |
||
| 444 | $change_followup_content.=$LANG["mailing"][43].": ".formatNumber($input["_old_cost_fixed"])." -> ".formatNumber($this->fields["cost_fixed"])."\n"; |
||
| 445 | $global_mail_change_count++;
|
||
| 446 | break;
|
||
| 447 | case "cost_material" : |
||
| 448 | $change_followup_content.=$LANG["mailing"][44].": ".formatNumber($input["_old_cost_material"])." -> ".formatNumber($this->fields["cost_material"])."\n"; |
||
| 449 | $global_mail_change_count++;
|
||
| 450 | break;
|
||
| 451 | case "emailupdates": |
||
| 452 | if ($this->fields["emailupdates"]){ |
||
| 453 | $change_followup_content.=$LANG["mailing"][101]."\n"; |
||
| 454 | } else {
|
||
| 455 | $change_followup_content.=$LANG["mailing"][102]."\n"; |
||
| 456 | } |
||
| 457 | $global_mail_change_count++;
|
||
| 458 | break;
|
||
| 459 | } |
||
| 460 | } |
||
| 461 | if (!in_array("assign",$updates)){ |
||
| 462 | unset($input["_old_assign"]); |
||
| 463 | } |
||
| 464 | $mail_send=false; |
||
| 465 | |||
| 466 | if (!empty($change_followup_content)){ // Add followup if not empty |
||
| 467 | $newinput=array(); |
||
| 468 | $newinput["contents"]=addslashes($change_followup_content); |
||
| 469 | $newinput["author"]=$_SESSION['glpiID']; |
||
| 470 | $newinput["private"]=0; |
||
| 471 | $newinput["hour"]=$newinput["minute"]=0; |
||
| 472 | $newinput["tracking"]=$this->fields["ID"]; |
||
| 473 | $newinput["type"]="update"; |
||
| 474 | $newinput["_do_not_check_author"]=true; |
||
| 475 | // pass _old_assign if assig changed
|
||
| 476 | if (isset($input["_old_assign"])){ |
||
| 477 | $newinput["_old_assign"]=$input["_old_assign"]; |
||
| 478 | } |
||
| 479 | if (isset($input["status"])&&in_array("status",$updates)&&ereg("old_",$input["status"])){ |
||
| 480 | $newinput["type"]="finish"; |
||
| 481 | } |
||
| 482 | $fup=new Followup(); |
||
| 483 | $fup->add($newinput); |
||
| 484 | $mail_send=true; |
||
| 485 | } |
||
| 486 | |||
| 487 | |||
| 488 | // Clean content to mail
|
||
| 489 | $this->fields["contents"]=stripslashes($this->fields["contents"]); |
||
| 490 | |||
| 491 | if (!$mail_send&&count($updates)>$global_mail_change_count&&$CFG_GLPI["mailing"]){ |
||
| 492 | $user=new User; |
||
| 493 | $user->getFromDB($_SESSION["glpiID"]); |
||
| 494 | $mailtype="update"; |
||
| 495 | if ($input["status"]&&in_array("status",$updates)&&ereg("old_",$input["status"])){ |
||
| 496 | $mailtype="finish"; |
||
| 497 | } |
||
| 498 | if (isset($input["_old_assign"])){ |
||
| 499 | $this->fields["_old_assign"]=$input["_old_assign"]; |
||
| 500 | } |
||
| 501 | $mail = new Mailing($mailtype,$this,$user); |
||
| 502 | $mail->send();
|
||
| 503 | } |
||
| 504 | } |
||
| 505 | } |
||
| 506 | |||
| 507 | |||
| 508 | function prepareInputForAdd($input) { |
||
| 509 | global $CFG_GLPI,$LANG; |
||
| 510 | |||
| 511 | // print_r($input);
|
||
| 512 | // exit();
|
||
| 513 | // Check mandatory
|
||
| 514 | $mandatory_ok=true; |
||
| 515 | |||
| 516 | // Do not check mandatory on auto import (mailgates)
|
||
| 517 | if (!isset($input['_auto_import'])){ |
||
| 518 | |||
| 519 | $_SESSION["helpdeskSaved"]=$input; |
||
| 520 | |||
| 521 | if ($CFG_GLPI["ticket_content_mandatory"]&&(!isset($input['contents'])||empty($input['contents']))){ |
||
| 522 | addMessageAfterRedirect($LANG["tracking"][8]); |
||
| 523 | $mandatory_ok=false; |
||
| 524 | } |
||
| 525 | if ($CFG_GLPI["ticket_title_mandatory"]&&(!isset($input['name'])||empty($input['name']))){ |
||
| 526 | addMessageAfterRedirect($LANG["help"][40]); |
||
| 527 | $mandatory_ok=false; |
||
| 528 | } |
||
| 529 | if ($CFG_GLPI["ticket_category_mandatory"]&&(!isset($input['category'])||empty($input['category']))){ |
||
| 530 | addMessageAfterRedirect($LANG["help"][41]); |
||
| 531 | $mandatory_ok=false; |
||
| 532 | } |
||
| 533 | if (isset($input['emailupdates'])&&$input['emailupdates']&&(!isset($input['uemail'])||empty($input['uemail']))){ |
||
| 534 | addMessageAfterRedirect($LANG["help"][16]); |
||
| 535 | $mandatory_ok=false; |
||
| 536 | } |
||
| 537 | |||
| 538 | if (!$mandatory_ok){ |
||
| 539 | return false; |
||
| 540 | } |
||
| 541 | } |
||
| 542 | unset($_SESSION["helpdeskSaved"]); |
||
| 543 | |||
| 544 | // Manage helpdesk.html submission type
|
||
| 545 | unset($input["type"]); |
||
| 546 | |||
| 547 | // No Auto set Import for external source
|
||
| 548 | if (!isset($input['_auto_import'])){ |
||
| 549 | if (!isset($input["author"])){ |
||
| 550 | if (isset($_SESSION["glpiID"])&&$_SESSION["glpiID"]>0) |
||
| 551 | $input["author"]=$_SESSION["glpiID"]; |
||
| 552 | } |
||
| 553 | } |
||
| 554 | |||
| 555 | // No Auto set Import for external source
|
||
| 556 | if (isset($_SESSION["glpiID"])&&!isset($input['_auto_import'])) { |
||
| 557 | $input["recipient"]=$_SESSION["glpiID"]; |
||
| 558 | } else if ($input["author"]) { |
||
| 559 | $input["recipient"]=$input["author"]; |
||
| 560 | } |
||
| 561 | |||
| 562 | if (!isset($input["request_type"])) $input["request_type"]=1; |
||
| 563 | if (!isset($input["status"])) $input["status"]="new"; |
||
| 564 | if (!isset($input["assign"])) $input["assign"]=0; |
||
| 565 | |||
| 566 | $user=new User(); |
||
| 567 | if ($user->getFromDB($input["author"])){ |
||
| 568 | $input['author_location']=$user->fields['location']; |
||
| 569 | } |
||
| 570 | |||
| 571 | if (!isset($input["date"])||$input["date"]=='0000-00-00 00:00'){ |
||
| 572 | $input["date"] = $_SESSION["glpi_currenttime"]; |
||
| 573 | } |
||
| 574 | |||
| 575 | if (isset($input["computer"])&&$input["computer"]==0){ |
||
| 576 | $input["device_type"]=0; |
||
| 577 | } |
||
| 578 | |||
| 579 | if ($input["device_type"]==0){ |
||
| 580 | $input["computer"]=0; |
||
| 581 | } |
||
| 582 | |||
| 583 | // Auto group define
|
||
| 584 | if (isset($input["computer"])&&$input["computer"]&&$input["device_type"]){ |
||
| 585 | $ci=new CommonItem; |
||
| 586 | $ci->getFromDB($input["device_type"],$input["computer"]); |
||
| 587 | if ($tmp=$ci->getField('FK_groups')){ |
||
| 588 | $input["FK_group"] = $tmp; |
||
| 589 | } |
||
| 590 | } |
||
| 591 | |||
| 592 | if ($CFG_GLPI["auto_assign"]&&$input["assign"]==0&&isset($input["computer"])&&$input["computer"]>0&&isset($input["device_type"])&&$input["device_type"]>0){ |
||
| 593 | $ci=new CommonItem; |
||
| 594 | $ci->getFromDB($input["device_type"],$input["computer"]); |
||
| 595 | if ($tmp=$ci->getField('tech_num')){ |
||
| 596 | $input["assign"] = $tmp; |
||
| 597 | if ($input["assign"]>0){ |
||
| 598 | $input["status"] = "assign"; |
||
| 599 | } |
||
| 600 | } |
||
| 601 | } |
||
| 602 | |||
| 603 | // Process Business Rules
|
||
| 604 | $rules=new TrackingBusinessRuleCollection(); |
||
| 605 | |||
| 606 | $input=$rules->processAllRules($input,$input); |
||
| 607 | |||
| 608 | if (isset($input["emailupdates"])&&$input["emailupdates"]&&empty($input["uemail"])){ |
||
| 609 | $user=new User(); |
||
| 610 | $user->getFromDB($input["author"]); |
||
| 611 | $input["uemail"]=$user->fields["email"]; |
||
| 612 | } |
||
| 613 | |||
| 614 | if (((isset($input["assign"])&&$input["assign"]>0) |
||
| 615 | ||(isset($input["assign_group"])&&$input["assign_group"]>0) |
||
| 616 | ||(isset($input["assign_ent"])&&$input["assign_ent"]>0)) |
||
| 617 | &&$input["status"]=="new"){ |
||
| 618 | $input["status"] = "assign"; |
||
| 619 | } |
||
| 620 | |||
| 621 | if (isset($input["hour"])&&isset($input["minute"])){ |
||
| 622 | $input["realtime"]=$input["hour"]+$input["minute"]/60; |
||
| 623 | $input["_hour"]=$input["hour"]; |
||
| 624 | $input["_minute"]=$input["minute"]; |
||
| 625 | unset($input["hour"]); |
||
| 626 | unset($input["minute"]); |
||
| 627 | } |
||
| 628 | |||
| 629 | if (isset($input["status"])&&strstr($input["status"],"old_")){ |
||
| 630 | if (isset($input["date"])){ |
||
| 631 | $input["closedate"]=$input["date"]; |
||
| 632 | } else {
|
||
| 633 | $input["closedate"]=$_SESSION["glpi_currenttime"]; |
||
| 634 | } |
||
| 635 | } |
||
| 636 | |||
| 637 | if (empty($input["name"])) { |
||
| 638 | $input["name"]=preg_replace('/\r\n/',' ',$input['contents']); |
||
| 639 | $input["name"]=preg_replace('/\n/',' ',$input['name']); |
||
| 640 | $input["name"]=substr($input['name'],0,70); |
||
| 641 | } |
||
| 642 | |||
| 643 | return $input; |
||
| 644 | } |
||
| 645 | |||
| 646 | function post_addItem($newID,$input) { |
||
| 647 | global $LANG,$CFG_GLPI; |
||
| 648 | |||
| 649 | // add Document if exists
|
||
| 650 | if (isset($_FILES['multiple']) ) { |
||
| 651 | unset($_FILES['multiple']); |
||
| 652 | $TMPFILE = $_FILES; |
||
| 653 | } else {
|
||
| 654 | $TMPFILE = array( $_FILES ); |
||
| 655 | } |
||
| 656 | foreach ($TMPFILE as $_FILES) { |
||
| 657 | if (isset($_FILES['filename'])&&count($_FILES['filename'])>0&&$_FILES['filename']["size"]>0){ |
||
| 658 | $input2=array(); |
||
| 659 | $input2["name"]=$LANG["tracking"][24]." $newID"; |
||
| 660 | $input2["FK_tracking"]=$newID; |
||
| 661 | $input2["FK_entities"]=$input["FK_entities"]; |
||
| 662 | $input2["rubrique"]=$CFG_GLPI["default_rubdoc_tracking"]; |
||
| 663 | $input2["_only_if_upload_succeed"]=1; |
||
| 664 | $doc=new Document(); |
||
| 665 | if ($docID=$doc->add($input2)) |
||
| 666 | addDeviceDocument($docID,TRACKING_TYPE,$newID); |
||
| 667 | } |
||
| 668 | } |
||
| 669 | |||
| 670 | // Log this event
|
||
| 671 | logEvent($newID,"tracking",4,"tracking",getUserName($input["author"])." ".$LANG["log"][20]); |
||
| 672 | |||
| 673 | $already_mail=false; |
||
| 674 | if (((isset($input["_followup"])&&is_array($input["_followup"])&&strlen($input["_followup"]['contents']))||isset($input["plan"])) |
||
| 675 | ||(isset($input["_hour"])&&isset($input["_minute"])&&isset($input["realtime"])&&$input["realtime"]>0)){ |
||
| 676 | |||
| 677 | $fup=new Followup(); |
||
| 678 | $type="new"; |
||
| 679 | if (isset($this->fields["status"])&&ereg("old_",$this->fields["status"])) $type="finish"; |
||
| 680 | $toadd=array("type"=>$type,"tracking"=>$newID); |
||
| 681 | if (isset($input["_hour"])) $toadd["hour"]=$input["_hour"]; |
||
| 682 | if (isset($input["_minute"])) $toadd["minute"]=$input["_minute"]; |
||
| 683 | if (isset($input["_followup"]['contents'])&&strlen($input["_followup"]['contents'])) $toadd["contents"]=$input["_followup"]['contents']; |
||
| 684 | if (isset($input["_followup"]['private'])) $toadd["private"]=$input["_followup"]['private']; |
||
| 685 | if (isset($input["plan"])) $toadd["plan"]=$input["plan"]; |
||
| 686 | $fup->add($toadd); |
||
| 687 | $already_mail=true; |
||
| 688 | } |
||
| 689 | |||
| 690 | // Processing Email
|
||
| 691 | if ($CFG_GLPI["mailing"]&&!$already_mail) |
||
| 692 | {
|
||
| 693 | $user=new User(); |
||
| 694 | $user->getFromDB($input["author"]); |
||
| 695 | |||
| 696 | $this->fields=stripslashes_deep($this->fields); |
||
| 697 | $type="new"; |
||
| 698 | if (isset($this->fields["status"])&&ereg("old_",$this->fields["status"])) $type="finish"; |
||
| 699 | $mail = new Mailing($type,$this,$user); |
||
| 700 | $mail->send();
|
||
| 701 | } |
||
| 702 | |||
| 703 | } |
||
| 704 | |||
| 705 | // SPECIFIC FUNCTIONS
|
||
| 706 | /**
|
||
| 707 | * Number of followups of the ticket
|
||
| 708 | *
|
||
| 709 | *@param $with_private boolean : true : all ticket / false : only public ones
|
||
| 710 | *@return followup count
|
||
| 711 | **/
|
||
| 712 | function numberOfFollowups($with_private=1){ |
||
| 713 | global $DB; |
||
| 714 | $RESTRICT=""; |
||
| 715 | if ($with_private!=1) $RESTRICT = " AND private='0'"; |
||
| 716 | // Set number of followups
|
||
| 717 | $query = "SELECT count(*) FROM glpi_followups WHERE tracking = '".$this->fields["ID"]."' $RESTRICT"; |
||
| 718 | $result = $DB->query($query); |
||
| 719 | return $DB->result($result,0,0); |
||
| 720 | |||
| 721 | } |
||
| 722 | |||
| 723 | /**
|
||
| 724 | * Update realtime of the ticket based on realtim of the followups
|
||
| 725 | *
|
||
| 726 | *@param $ID ID of the ticket
|
||
| 727 | *@return boolean : success
|
||
| 728 | **/
|
||
| 729 | function updateRealTime($ID) { |
||
| 730 | // update Status of Job
|
||
| 731 | |||
| 732 | global $DB; |
||
| 733 | $query = "SELECT SUM(realtime) FROM glpi_followups WHERE tracking = '$ID'"; |
||
| 734 | if ($result = $DB->query($query)) { |
||
| 735 | $sum=$DB->result($result,0,0); |
||
| 736 | if (is_null($sum)) $sum=0; |
||
| 737 | $query2="UPDATE glpi_tracking SET realtime='".$sum."' WHERE ID='$ID'"; |
||
| 738 | $DB->query($query2); |
||
| 739 | return true; |
||
| 740 | } else {
|
||
| 741 | return false; |
||
| 742 | } |
||
| 743 | } |
||
| 744 | |||
| 745 | /**
|
||
| 746 | * Update date mod of the ticket
|
||
| 747 | *
|
||
| 748 | *@param $ID ID of the ticket
|
||
| 749 | **/
|
||
| 750 | function updateDateMod($ID) { |
||
| 751 | global $DB; |
||
| 752 | $query="UPDATE glpi_tracking SET date_mod='".$_SESSION["glpi_currenttime"]."' WHERE ID='$ID'"; |
||
| 753 | $DB->query($query); |
||
| 754 | } |
||
| 755 | |||
| 756 | /**
|
||
| 757 | * Get text describing Followups
|
||
| 758 | *
|
||
| 759 | * @param $format text or html
|
||
| 760 | * @param $sendprivate true if both public and private followups have to be printed in the email
|
||
| 761 | */
|
||
| 762 | function textFollowups($format="text", $sendprivate=false) { |
||
| 763 | // get the last followup for this job and give its contents as
|
||
| 764 | global $DB,$LANG; |
||
| 765 | |||
| 766 | if (isset($this->fields["ID"])){ |
||
| 767 | $query = "SELECT * FROM glpi_followups WHERE tracking = '".$this->fields["ID"]."' ".($sendprivate?"":" AND private = '0' ")." ORDER by date DESC"; |
||
| 768 | $result=$DB->query($query); |
||
| 769 | $nbfollow=$DB->numrows($result); |
||
| 770 | if($format=="html"){ |
||
| 771 | $message = "<div class='description'><strong>".$LANG["mailing"][4]." : $nbfollow<br></strong></div>\n"; |
||
| 772 | |||
| 773 | if ($nbfollow>0){ |
||
| 774 | $fup=new Followup(); |
||
| 775 | while ($data=$DB->fetch_array($result)){ |
||
| 776 | $fup->getFromDB($data['ID']); |
||
| 777 | $message .= "<strong>[ ".convDateTime($fup->fields["date"])." ] ".($fup->fields["private"]?"<i>".$LANG["common"][77]."</i>":"")."</strong>\n"; |
||
| 778 | $message .= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["job"][4].":</span> ".$fup->getAuthorName()."<br>"; |
||
| 779 | $message .= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][3]."</span>:<br>".ereg_replace("\n","<br>",$fup->fields["contents"])."\n"; |
||
| 780 | if ($fup->fields["realtime"]>0) |
||
| 781 | $message .= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][104].":</span> ".getRealtime($fup->fields["realtime"])."\n"; |
||
| 782 | |||
| 783 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][25]."</span> "; |
||
| 784 | $query2="SELECT * from glpi_tracking_planning WHERE id_followup='".$data['ID']."'"; |
||
| 785 | $result2=$DB->query($query2); |
||
| 786 | if ($DB->numrows($result2)==0) |
||
| 787 | $message.=$LANG["job"][32]."\n"; |
||
| 788 | else {
|
||
| 789 | $data2=$DB->fetch_array($result2); |
||
| 790 | $message.=convDateTime($data2["begin"])." -> ".convDateTime($data2["end"])."\n"; |
||
| 791 | } |
||
| 792 | |||
| 793 | $message.=$LANG["mailing"][0]."\n"; |
||
| 794 | } |
||
| 795 | } |
||
| 796 | }else{ // text format |
||
| 797 | $message = $LANG["mailing"][1]."\n".$LANG["mailing"][4]." : $nbfollow\n".$LANG["mailing"][1]."\n"; |
||
| 798 | |||
| 799 | if ($nbfollow>0){ |
||
| 800 | $fup=new Followup(); |
||
| 801 | while ($data=$DB->fetch_array($result)){ |
||
| 802 | $fup->getFromDB($data['ID']); |
||
| 803 | $message .= "[ ".convDateTime($fup->fields["date"])." ]".($fup->fields["private"]?"\t".$LANG["common"][77]:"")."\n"; |
||
| 804 | $message .= $LANG["job"][4].": ".$fup->getAuthorName()."\n"; |
||
| 805 | $message .= $LANG["mailing"][3].":\n".$fup->fields["contents"]."\n"; |
||
| 806 | if ($fup->fields["realtime"]>0) |
||
| 807 | $message .= $LANG["mailing"][104].": ".getRealtime($fup->fields["realtime"])."\n"; |
||
| 808 | |||
| 809 | $message.=$LANG["mailing"][25]." "; |
||
| 810 | $query2="SELECT * from glpi_tracking_planning WHERE id_followup='".$data['ID']."'"; |
||
| 811 | $result2=$DB->query($query2); |
||
| 812 | if ($DB->numrows($result2)==0) |
||
| 813 | $message.=$LANG["job"][32]."\n"; |
||
| 814 | else {
|
||
| 815 | $data2=$DB->fetch_array($result2); |
||
| 816 | $message.=convDateTime($data2["begin"])." -> ".convDateTime($data2["end"])."\n"; |
||
| 817 | } |
||
| 818 | |||
| 819 | $message.=$LANG["mailing"][0]."\n"; |
||
| 820 | } |
||
| 821 | } |
||
| 822 | |||
| 823 | |||
| 824 | } |
||
| 825 | return $message; |
||
| 826 | } else return ""; |
||
| 827 | } |
||
| 828 | |||
| 829 | /**
|
||
| 830 | * Get text describing ticket
|
||
| 831 | *
|
||
| 832 | * @param $format text or html
|
||
| 833 | */
|
||
| 834 | function textDescription($format="text"){ |
||
| 835 | global $DB,$LANG; |
||
| 836 | |||
| 837 | |||
| 838 | $name=$LANG["help"][30]; |
||
| 839 | $contact=''; |
||
| 840 | $tech=''; |
||
| 841 | $name=$this->hardwaredatas->getType()." ".$this->hardwaredatas->getName(); |
||
| 842 | if ($this->hardwaredatas->obj!=NULL){ |
||
| 843 | if (isset($this->hardwaredatas->obj->fields["serial"])&&!empty($this->hardwaredatas->obj->fields["serial"])){ |
||
| 844 | $name.=" - #".$this->hardwaredatas->obj->fields["serial"]; |
||
| 845 | } |
||
| 846 | if (isset($this->hardwaredatas->obj->fields["model"])&&$this->hardwaredatas->obj->fields["model"]>0){ |
||
| 847 | $add=""; |
||
| 848 | switch ($this->fields['device_type']){ |
||
| 849 | case MONITOR_TYPE: |
||
| 850 | $add='_monitors'; |
||
| 851 | break;
|
||
| 852 | case NETWORKING_TYPE: |
||
| 853 | $add='_networking'; |
||
| 854 | break;
|
||
| 855 | case PERIPHERAL_TYPE: |
||
| 856 | $add='_peripherals'; |
||
| 857 | break;
|
||
| 858 | case PHONE_TYPE: |
||
| 859 | $add='_phones'; |
||
| 860 | break;
|
||
| 861 | case PRINTER_TYPE: |
||
| 862 | $add='_printers'; |
||
| 863 | break;
|
||
| 864 | } |
||
| 865 | $name.=" - ".getDropdownName("glpi_dropdown_model".$add,$this->hardwaredatas->obj->fields["model"]); |
||
| 866 | } |
||
| 867 | if (isset($this->hardwaredatas->obj->fields["tech_num"])&&$this->hardwaredatas->obj->fields["tech_num"]>0){ |
||
| 868 | $tech=getUserName($this->hardwaredatas->obj->fields["tech_num"]); |
||
| 869 | } |
||
| 870 | if (isset($this->hardwaredatas->obj->fields["contact"])){ |
||
| 871 | $contact=$this->hardwaredatas->obj->fields["contact"]; |
||
| 872 | } |
||
| 873 | if (isset($this->hardwaredatas->obj->fields["FK_users"])){ |
||
| 874 | $contact=getUserName($this->hardwaredatas->obj->fields["FK_users"]); |
||
| 875 | } |
||
| 876 | if (isset($this->hardwaredatas->obj->fields["FK_groups"])){ |
||
| 877 | if (!empty($contact)) $contact.=" / "; |
||
| 878 | $contact.=getDropdownName("glpi_groups",$this->hardwaredatas->obj->fields["FK_groups"]); |
||
| 879 | } |
||
| 880 | } |
||
| 881 | |||
| 882 | if($format=="html"){ |
||
| 883 | $message= "<html><head> <style type=\"text/css\">"; |
||
| 884 | $message.=".description{ color: inherit; background: #ebebeb; border-style: solid; border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }"; |
||
| 885 | $message.=" </style></head><body>"; |
||
| 886 | |||
| 887 | $message.="<div class='description'><strong>".$LANG["mailing"][5]."</strong></div>\n"; |
||
| 888 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["common"][57].":</span> ".$this->fields["name"]."\n"; |
||
| 889 | $author=$this->getAuthorName(); |
||
| 890 | if (empty($author)) $author=$LANG["mailing"][108]; |
||
| 891 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["job"][4].":</span> ".$author."\n"; |
||
| 892 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["search"][8].":</span> ".convDateTime($this->fields["date"])."\n"; |
||
| 893 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["job"][44].":</span> ".getRequestTypeName($this->fields["request_type"])."\n"; |
||
| 894 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["mailing"][7].":</span> ".$name."\n"; |
||
| 895 | if (!empty($tech)) |
||
| 896 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["common"][10].":</span> ".$tech."\n"; |
||
| 897 | $message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["joblist"][0].":</span> ".getStatusName($this->fields["status"])."\n"; |
||
| 898 | $assign=getAssignName($this->fields["assign"],USER_TYPE); |
||
| 899 | $assign_group=""; |
||
| 900 | if (isset($this->fields["assign_group"])){ |
||
| 901 | $assign_group=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
||
| 902 | } |
||
| 903 | if ($assign=="[Nobody]"){ |
||
| 904 | if (!empty($assign_group)){ |
||
| 905 | $assign=$assign_group; |
||
| 906 | } else {
|
||
| 907 | $assign=$LANG["mailing"][105]; |
||
| 908 | } |
||
| 909 | } else {
|
||
| 910 | if (!empty($assign_group)){ |
||
| 911 | $assign.=" / ".$assign_group; |
||
| 912 | } |
||
| 913 | } |
||
| 914 | $message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][8].":</span> ".$assign."\n"; |
||
| 915 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["joblist"][2].":</span> ".getPriorityName($this->fields["priority"])."\n"; |
||
| 916 | if ($this->fields["device_type"]!=SOFTWARE_TYPE&&!empty($contact)) |
||
| 917 | $message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["common"][18].":</span> ".$contact."\n"; |
||
| 918 | if (isset($this->fields["emailupdates"]) && $this->fields["emailupdates"]){ |
||
| 919 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][103].":</span> ".$LANG["choice"][1]."\n"; |
||
| 920 | } else {
|
||
| 921 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][103].":</span> ".$LANG["choice"][0]."\n"; |
||
| 922 | } |
||
| 923 | |||
| 924 | $message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["common"][36].":</span> "; |
||
| 925 | if (isset($this->fields["category"])&&$this->fields["category"]){ |
||
| 926 | $message.= getDropdownName("glpi_dropdown_tracking_category",$this->fields["category"]); |
||
| 927 | } else $message.=$LANG["mailing"][100]; |
||
| 928 | $message.= "\n"; |
||
| 929 | $message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["mailing"][3].":</span><br>".ereg_replace("\n","<br>",$this->fields["contents"])."<br>\n"; |
||
| 930 | |||
| 931 | }else{ //text format |
||
| 932 | $message = $LANG["mailing"][1]."\n*".$LANG["mailing"][5]."*\n".$LANG["mailing"][1]."\n"; |
||
| 933 | |||
| 934 | $message.=mailRow($LANG["common"][57],$this->fields["name"]); |
||
| 935 | $author=$this->getAuthorName(); |
||
| 936 | if (empty($author)) $author=$LANG["mailing"][108]; |
||
| 937 | $message.=mailRow($LANG["job"][4],$author); |
||
| 938 | $message.=mailRow($LANG["search"][8],convDateTime($this->fields["date"])); |
||
| 939 | $message.=mailRow($LANG["job"][44],getRequestTypeName($this->fields["request_type"])); |
||
| 940 | $message.=mailRow($LANG["mailing"][7],$name); |
||
| 941 | if (!empty($tech)) |
||
| 942 | $message.= mailRow($LANG["common"][10],$tech); |
||
| 943 | $message.= mailRow($LANG["joblist"][0],getStatusName($this->fields["status"])); |
||
| 944 | $assign=getAssignName($this->fields["assign"],USER_TYPE); |
||
| 945 | $assign_group=""; |
||
| 946 | if (isset($this->fields["assign_group"])){ |
||
| 947 | $assign_group=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
||
| 948 | } |
||
| 949 | if ($assign=="[Nobody]"){ |
||
| 950 | if (!empty($assign_group)){ |
||
| 951 | $assign=$assign_group; |
||
| 952 | } else {
|
||
| 953 | $assign=$LANG["mailing"][105]; |
||
| 954 | } |
||
| 955 | } else {
|
||
| 956 | if (!empty($assign_group)){ |
||
| 957 | $assign.=" / ".$assign_group; |
||
| 958 | } |
||
| 959 | } |
||
| 960 | |||
| 961 | $message.= mailRow($LANG["mailing"][8],$assign); |
||
| 962 | $message.= mailRow($LANG["joblist"][2],getPriorityName($this->fields["priority"])); |
||
| 963 | if ($this->fields["device_type"]!=SOFTWARE_TYPE&&!empty($contact)) |
||
| 964 | $message.= mailRow($LANG["common"][18],$contact); |
||
| 965 | if (isset($this->fields["emailupdates"]) && $this->fields["emailupdates"]){ |
||
| 966 | $message.=mailRow($LANG["mailing"][103],$LANG["choice"][1]); |
||
| 967 | } else {
|
||
| 968 | $message.=mailRow($LANG["mailing"][103],$LANG["choice"][0]); |
||
| 969 | } |
||
| 970 | |||
| 971 | |||
| 972 | if (isset($this->fields["category"])&&$this->fields["category"]){ |
||
| 973 | $message.= mailRow($LANG["common"][36],getDropdownName("glpi_dropdown_tracking_category",$this->fields["category"])); |
||
| 974 | } else $message.=mailRow($LANG["common"][36],$LANG["mailing"][100]); |
||
| 975 | $message.= "--\n"; |
||
| 976 | $message.= $LANG["mailing"][3]." : \n".$this->fields["contents"]."\n"; |
||
| 977 | $message.="\n\n"; |
||
| 978 | |||
| 979 | } |
||
| 980 | |||
| 981 | return $message; |
||
| 982 | } |
||
| 983 | |||
| 984 | |||
| 985 | /**
|
||
| 986 | * Get author name
|
||
| 987 | *
|
||
| 988 | * @param $link boolean with link ?
|
||
| 989 | * @return string author name
|
||
| 990 | */
|
||
| 991 | function getAuthorName($link=0){ |
||
| 992 | return getUserName($this->fields["author"],$link); |
||
| 993 | } |
||
| 994 | |||
| 995 | /**
|
||
| 996 | * Is the current user have right to add followups to the current ticket ?
|
||
| 997 | *
|
||
| 998 | * @return boolean
|
||
| 999 | */
|
||
| 1000 | function canAddFollowups(){ |
||
| 1001 | return ((haveRight("comment_ticket","1")&&$this->fields["author"]==$_SESSION["glpiID"]) |
||
| 1002 | ||haveRight("comment_all_ticket","1") |
||
| 1003 | ||(isset($_SESSION["glpiID"])&&$this->fields["assign"]==$_SESSION["glpiID"]) |
||
| 1004 | ||(isset($_SESSION["glpigroups"])&&in_array($this->fields["assign_group"],$_SESSION['glpigroups'])) |
||
| 1005 | ); |
||
| 1006 | } |
||
| 1007 | /**
|
||
| 1008 | * Is the current user have right to show the current ticket ?
|
||
| 1009 | *
|
||
| 1010 | * @return boolean
|
||
| 1011 | */
|
||
| 1012 | function canShowTicket(){ |
||
| 1013 | return (
|
||
| 1014 | haveRight("show_all_ticket","1") |
||
| 1015 | || (isset($_SESSION["glpiID"])&&$this->fields["author"]==$_SESSION["glpiID"]) |
||
| 1016 | || (haveRight("show_group_ticket",'1')&&isset($_SESSION["glpigroups"])&&in_array($this->fields["FK_group"],$_SESSION["glpigroups"])) |
||
| 1017 | || (haveRight("show_assign_ticket",'1')&&( |
||
| 1018 | (isset($_SESSION["glpiID"])&&$this->fields["assign"]==$_SESSION["glpiID"]) |
||
| 1019 | ||(isset($_SESSION["glpigroups"])&&in_array($this->fields["assign_group"],$_SESSION["glpigroups"])) |
||
| 1020 | ) |
||
| 1021 | ) |
||
| 1022 | ); |
||
| 1023 | } |
||
| 1024 | |||
| 1025 | } |
||
| 1026 | |||
| 1027 | /// Followup class
|
||
| 1028 | class Followup extends CommonDBTM { |
||
| 1029 | |||
| 1030 | /**
|
||
| 1031 | * Constructor
|
||
| 1032 | **/
|
||
| 1033 | function Followup () { |
||
| 1034 | $this->table="glpi_followups"; |
||
| 1035 | $this->type=-1; |
||
| 1036 | } |
||
| 1037 | |||
| 1038 | function cleanDBonPurge($ID) { |
||
| 1039 | global $DB; |
||
| 1040 | $querydel="DELETE FROM glpi_tracking_planning WHERE id_followup = '$ID'"; |
||
| 1041 | $DB->query($querydel); |
||
| 1042 | } |
||
| 1043 | |||
| 1044 | function post_deleteFromDB($ID){ |
||
| 1045 | $job=new Job(); |
||
| 1046 | $job->updateRealtime($this->fields['tracking']); |
||
| 1047 | $job->updateDateMod($this->fields["tracking"]); |
||
| 1048 | } |
||
| 1049 | |||
| 1050 | |||
| 1051 | function prepareInputForUpdate($input) { |
||
| 1052 | |||
| 1053 | $input["realtime"]=$input["hour"]+$input["minute"]/60; |
||
| 1054 | if (isset($_SESSION["glpiID"])){ |
||
| 1055 | $input["author"]=$_SESSION["glpiID"]; |
||
| 1056 | } |
||
| 1057 | |||
| 1058 | if (isset($input["plan"])){ |
||
| 1059 | $input["_plan"]=$input["plan"]; |
||
| 1060 | unset($input["plan"]); |
||
| 1061 | } |
||
| 1062 | return $input; |
||
| 1063 | } |
||
| 1064 | |||
| 1065 | function post_updateItem($input,$updates,$history=1) { |
||
| 1066 | global $CFG_GLPI; |
||
| 1067 | |||
| 1068 | $job=new Job; |
||
| 1069 | $mailsend=false; |
||
| 1070 | if ($job->getFromDB($input["tracking"])){ |
||
| 1071 | $job->updateDateMod($input["tracking"]); |
||
| 1072 | |||
| 1073 | if (count($updates)){ |
||
| 1074 | |||
| 1075 | if ($CFG_GLPI["mailing"]&& |
||
| 1076 | (in_array("contents",$updates)||isset($input['_need_send_mail']))){ |
||
| 1077 | $user=new User; |
||
| 1078 | $user->getFromDB($_SESSION["glpiID"]); |
||
| 1079 | $mail = new Mailing("followup",$job,$user,(isset($input["private"]) && $input["private"])); |
||
| 1080 | $mail->send();
|
||
| 1081 | $mailsend=true; |
||
| 1082 | } |
||
| 1083 | |||
| 1084 | if (in_array("realtime",$updates)) { |
||
| 1085 | $job->updateRealTime($input["tracking"]); |
||
| 1086 | } |
||
| 1087 | } |
||
| 1088 | } |
||
| 1089 | |||
| 1090 | if (isset($input["_plan"])){ |
||
| 1091 | |||
| 1092 | $pt=new PlanningTracking(); |
||
| 1093 | // Update case
|
||
| 1094 | if (isset($input["_plan"]["ID"])){ |
||
| 1095 | $input["_plan"]['id_followup']=$input["ID"]; |
||
| 1096 | $input["_plan"]['id_tracking']=$input['tracking']; |
||
| 1097 | $input["_plan"]['_nomail']=$mailsend; |
||
| 1098 | |||
| 1099 | if (!$pt->update($input["_plan"])){ |
||
| 1100 | return false; |
||
| 1101 | } |
||
| 1102 | unset($input["_plan"]); |
||
| 1103 | // Add case
|
||
| 1104 | } else {
|
||
| 1105 | $input["_plan"]['id_followup']=$input["ID"]; |
||
| 1106 | $input["_plan"]['id_tracking']=$input['tracking']; |
||
| 1107 | $input["_plan"]['_nomail']=1; |
||
| 1108 | |||
| 1109 | if (!$pt->add($input["_plan"])){ |
||
| 1110 | return false; |
||
| 1111 | } |
||
| 1112 | unset($input["_plan"]); |
||
| 1113 | $input['_need_send_mail']=true; |
||
| 1114 | } |
||
| 1115 | } |
||
| 1116 | } |
||
| 1117 | |||
| 1118 | function prepareInputForAdd($input) { |
||
| 1119 | |||
| 1120 | $input["_isadmin"]=haveRight("comment_all_ticket","1"); |
||
| 1121 | |||
| 1122 | $input["_job"]=new Job; |
||
| 1123 | if ($input["_job"]->getFromDB($input["tracking"])){ |
||
| 1124 | // Security to add unauthorized followups
|
||
| 1125 | if (!isset($input['_do_not_check_author']) |
||
| 1126 | &&$input["_job"]->fields["author"]!=$_SESSION["glpiID"] |
||
| 1127 | &&!$input["_job"]->canAddFollowups()) { |
||
| 1128 | return false; |
||
| 1129 | } |
||
| 1130 | } else {
|
||
| 1131 | return false; |
||
| 1132 | } |
||
| 1133 | |||
| 1134 | // Pass old assign From Job in case of assign change
|
||
| 1135 | if (isset($input["_old_assign"])){ |
||
| 1136 | $input["_job"]->fields["_old_assign"]=$input["_old_assign"]; |
||
| 1137 | } |
||
| 1138 | |||
| 1139 | |||
| 1140 | if (!isset($input["type"])) $input["type"]="followup"; |
||
| 1141 | $input["_type"]=$input["type"]; |
||
| 1142 | unset($input["type"]); |
||
| 1143 | |||
| 1144 | $input['_close']=0; |
||
| 1145 | unset($input["add"]); |
||
| 1146 | |||
| 1147 | if (!isset($input["author"])) |
||
| 1148 | $input["author"]=$_SESSION["glpiID"]; |
||
| 1149 | |||
| 1150 | if ($input["_isadmin"]&&$input["_type"]!="update"){ |
||
| 1151 | if (isset($input['plan'])){ |
||
| 1152 | $input['_plan']=$input['plan']; |
||
| 1153 | unset($input['plan']); |
||
| 1154 | } |
||
| 1155 | if (isset($input["add_close"])) $input['_close']=1; |
||
| 1156 | unset($input["add_close"]); |
||
| 1157 | |||
| 1158 | if (!isset($input["hour"])){ |
||
| 1159 | $input["hour"]=0; |
||
| 1160 | } |
||
| 1161 | if (!isset($input["minute"])){ |
||
| 1162 | $input["minute"]=0; |
||
| 1163 | } |
||
| 1164 | if ($input["hour"]>0||$input["minute"]>0) |
||
| 1165 | $input["realtime"]=$input["hour"]+$input["minute"]/60; |
||
| 1166 | } |
||
| 1167 | |||
| 1168 | unset($input["minute"]); |
||
| 1169 | unset($input["hour"]); |
||
| 1170 | |||
| 1171 | $input["date"] = $_SESSION["glpi_currenttime"]; |
||
| 1172 | |||
| 1173 | return $input; |
||
| 1174 | } |
||
| 1175 | |||
| 1176 | function post_addItem($newID,$input) { |
||
| 1177 | global $CFG_GLPI; |
||
| 1178 | |||
| 1179 | $job=new Job(); |
||
| 1180 | $job->getFromDB($input["tracking"]); |
||
| 1181 | |||
| 1182 | $job->updateDateMod($input["tracking"]); |
||
| 1183 | |||
| 1184 | if (isset($input["realtime"])&&$input["realtime"]>0) { |
||
| 1185 | $job->updateRealTime($input["tracking"]); |
||
| 1186 | } |
||
| 1187 | |||
| 1188 | |||
| 1189 | if ($input["_isadmin"]&&$input["_type"]!="update"){ |
||
| 1190 | |||
| 1191 | if (isset($input["_plan"])){ |
||
| 1192 | $input["_plan"]['id_followup']=$newID; |
||
| 1193 | $input["_plan"]['id_tracking']=$input['tracking']; |
||
| 1194 | $input["_plan"]['_nomail']=1; |
||
| 1195 | $pt=new PlanningTracking(); |
||
| 1196 | |||
| 1197 | if (!$pt->add($input["_plan"])){ |
||
| 1198 | return false; |
||
| 1199 | } |
||
| 1200 | } |
||
| 1201 | |||
| 1202 | |||
| 1203 | if ($input["_close"]&&$input["_type"]!="update"&&$input["_type"]!="finish"){ |
||
| 1204 | $updates[]="status"; |
||
| 1205 | $updates[]="closedate"; |
||
| 1206 | $input["_job"]->fields["status"]="old_done"; |
||
| 1207 | $input["_job"]->fields["closedate"] = $_SESSION["glpi_currenttime"]; |
||
| 1208 | $input["_job"]->updateInDB($updates); |
||
| 1209 | } |
||
| 1210 | |||
| 1211 | } |
||
| 1212 | |||
| 1213 | if ($CFG_GLPI["mailing"]){ |
||
| 1214 | if ($input["_close"]) $input["_type"]="finish"; |
||
| 1215 | $user=new User; |
||
| 1216 | if (!isset($input['_auto_import'])&&isset($_SESSION["glpiID"])){ |
||
| 1217 | $user->getFromDB($_SESSION["glpiID"]); |
||
| 1218 | } |
||
| 1219 | $mail = new Mailing($input["_type"],$input["_job"],$user, |
||
| 1220 | (isset($input["private"])&&$input["private"])); |
||
| 1221 | $mail->send();
|
||
| 1222 | } |
||
| 1223 | } |
||
| 1224 | |||
| 1225 | |||
| 1226 | // SPECIFIC FUNCTIONS
|
||
| 1227 | |||
| 1228 | /**
|
||
| 1229 | * Get the author name of the followup
|
||
| 1230 | * @param $link insert link ?
|
||
| 1231 | *
|
||
| 1232 | *@return string of the author name
|
||
| 1233 | **/
|
||
| 1234 | function getAuthorName($link=0){ |
||
| 1235 | return getUserName($this->fields["author"],$link); |
||
| 1236 | } |
||
| 1237 | |||
| 1238 | } |
||
| 1239 | |||
| 1240 | |||
| 1241 | |||
| 1242 | ?> |