ryxeo-glpi-git / inc / tracking.class.php @ b67d8923
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<?php
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/*
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* @version $Id: tracking.class.php 7875 2009-01-23 15:16:47Z moyo $
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-------------------------------------------------------------------------
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GLPI - Gestionnaire Libre de Parc Informatique
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Copyright (C) 2003-2009 by the INDEPNET Development Team.
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http://indepnet.net/ http://glpi-project.org
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-------------------------------------------------------------------------
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LICENSE
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This file is part of GLPI.
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GLPI is free software; you can redistribute it and/or modify
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it under the terms of the GNU General Public License as published by
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the Free Software Foundation; either version 2 of the License, or
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(at your option) any later version.
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GLPI is distributed in the hope that it will be useful,
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but WITHOUT ANY WARRANTY; without even the implied warranty of
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MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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GNU General Public License for more details.
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You should have received a copy of the GNU General Public License
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along with GLPI; if not, write to the Free Software
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Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
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--------------------------------------------------------------------------
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*/
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// ----------------------------------------------------------------------
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// Original Author of file:
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// Purpose of file:
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// ----------------------------------------------------------------------
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if (!defined('GLPI_ROOT')){ |
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die("Sorry. You can't access directly to this file"); |
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} |
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/// Tracking class
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class Job extends CommonDBTM{ |
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/// Hardware datas used by getFromDBwithData
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var $hardwaredatas = array(); |
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/// Is a hardware found in getHardwareData / getFromDBwithData : hardware link to the job
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var $computerfound = 0; |
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/**
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* Constructor
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**/
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function Job(){ |
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$this->table="glpi_tracking"; |
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$this->type=TRACKING_TYPE; |
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} |
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|
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/**
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* Retrieve an item from the database with datas associated (hardwares)
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*
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*@param $ID ID of the item to get
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*@param $purecontent boolean : true : nothing change / false : convert to HTML display
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*@return true if succeed else false
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**/
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function getFromDBwithData ($ID,$purecontent) { |
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global $DB,$LANG; |
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if ($this->getFromDB($ID)){ |
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|
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if (!$purecontent) { |
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$this->fields["contents"] = nl2br(preg_replace("/\r\n\r\n/","\r\n",$this->fields["contents"])); |
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} |
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$this->getHardwareData();
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return true; |
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} else {
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return false; |
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} |
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} |
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|
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/**
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* Retrieve data of the hardware linked to the ticket if exists
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*
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*@return nothing : set computerfound to 1 if founded
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**/
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function getHardwareData(){ |
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$m= new CommonItem; |
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if ($m->getFromDB($this->fields["device_type"],$this->fields["computer"])){ |
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$this->hardwaredatas=$m; |
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$this->computerfound=0; |
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} else {
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$this->hardwaredatas=$m; |
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$this->computerfound=1; |
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} |
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} |
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function cleanDBonPurge($ID) { |
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global $DB; |
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$query="SELECT ID FROM glpi_followups WHERE tracking = '$ID'"; |
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$result=$DB->query($query); |
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if ($DB->numrows($result)>0) |
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while ($data=$DB->fetch_array($result)){ |
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$querydel="DELETE FROM glpi_tracking_planning WHERE id_followup = '".$data['ID']."'"; |
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$DB->query($querydel); |
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} |
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$query1="DELETE FROM glpi_followups WHERE tracking = '$ID'"; |
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$DB->query($query1); |
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|
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} |
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|
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function prepareInputForUpdate($input) { |
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global $LANG,$CFG_GLPI; |
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// Security checks
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if (!haveRight("assign_ticket","1")){ |
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if (isset($input["assign"])){ |
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// Can not steal or can steal and not assign to me
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if (!haveRight("steal_ticket","1")||$input["assign"]!=$_SESSION["glpiID"]){ |
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unset($input["assign"]); |
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} |
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} |
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if (isset($input["assign_ent"])){ |
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unset($input["assign_ent"]); |
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} |
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if (isset($input["assign_group"])){ |
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unset($input["assign_group"]); |
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} |
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|
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} |
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if (!haveRight("update_ticket","1")){ |
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// Manage assign and steal right
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if (isset($input["assign"])){ |
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$ret["assign"]=$input["assign"]; |
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} |
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if (isset($input["assign_ent"])){ |
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$ret["assign_ent"]=$input["assign_ent"]; |
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} |
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if (isset($input["assign_group"])){ |
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$ret["assign_group"]=$input["assign_group"]; |
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} |
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// Can only update contents if no followups already added
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$ret["ID"]=$input["ID"]; |
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if (isset($input["contents"])){ |
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$ret["contents"]=$input["contents"]; |
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} |
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if (isset($input["name"])){ |
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$ret["name"]=$input["name"]; |
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} |
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$input=$ret; |
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} |
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|
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// NEEDED ????
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if (isset($input["type"])&& $input["type"]==0&&!isset($input["item"])){ |
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$input["computer"]=0; |
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$input["device_type"]=$input["type"]; |
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} else if (isset($input["item"])&& $input["item"]!=0&&isset($input["type"])&& $input["type"]!=0){ |
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$input["computer"]=$input["item"]; |
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$input["device_type"]=$input["type"]; |
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} |
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|
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if (isset($input["computer"])&&$input["computer"]>=0&&isset($input["device_type"])&&$input["device_type"]>=0){ |
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if (isset($this->fields['FK_group'])&&$this->fields['FK_group']){ |
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$ci=new CommonItem; |
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$ci->getFromDB($input["device_type"],$input["computer"]); |
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if ($tmp=$ci->getField('FK_groups')){ |
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$input["FK_group"] = $tmp; |
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} |
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} |
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} else if (isset($input["device_type"])&&$input["device_type"]==0){ |
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$input["computer"]=0; |
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} else {
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unset($input["computer"]); |
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unset($input["device_type"]); |
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} |
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|
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if ( isset($_FILES['multiple']) ) { |
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unset($_FILES['multiple']); |
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$TMPFILE = $_FILES; |
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} else {
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$TMPFILE = array( $_FILES ); |
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} |
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foreach ($TMPFILE as $_FILES) { |
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// add Document if exists
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if (isset($_FILES['filename'])&&count($_FILES['filename'])>0&&$_FILES['filename']["size"]>0){ |
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$input2=array(); |
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$input2["name"]=addslashes(resume_text($LANG["tracking"][24]." ".$input["ID"],200)); |
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$input2["FK_tracking"]=$input["ID"]; |
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$input2["rubrique"]=$CFG_GLPI["default_rubdoc_tracking"]; |
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$this->getFromDB($input["ID"]); |
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$input2["FK_entities"]=$this->fields["FK_entities"]; |
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$input2["_only_if_upload_succeed"]=1; |
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$doc=new Document(); |
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if ($docID=$doc->add($input2)){ |
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addDeviceDocument($docID,TRACKING_TYPE,$input["ID"]); |
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// force update date_mod
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$input["date_mod"]=$_SESSION["glpi_currenttime"]; |
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if ($CFG_GLPI["followup_on_update_ticket"]){ |
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$input['_doc_added']=stripslashes($doc->fields["name"]); |
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} |
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} |
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} else if (!empty($_FILES['filename']['name'])&&isset($_FILES['filename']['error'])&&$_FILES['filename']['error']){ |
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addMessageAfterRedirect($LANG["document"][46]); |
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} |
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} |
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|
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if (isset($input["document"])&&$input["document"]>0){ |
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addDeviceDocument($input["document"],TRACKING_TYPE,$input["ID"]); |
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$doc=new Document(); |
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$doc->getFromDB($input["document"]); |
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unset($input["document"]); |
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// Force date_mod of tracking
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$input["date_mod"]=$_SESSION["glpi_currenttime"]; |
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$input['_doc_added']=$doc->fields["name"]; |
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} |
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|
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// Old values for add followup in change
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if ($CFG_GLPI["followup_on_update_ticket"]){ |
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$this->getFromDB($input["ID"]); |
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$input["_old_assign_name"]=getAssignName($this->fields["assign"],USER_TYPE); |
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$input["_old_assign"]=$this->fields["assign"]; |
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$input["_old_assign_ent_name"]=getAssignName($this->fields["assign_ent"],ENTERPRISE_TYPE); |
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$input["_old_assign_group_name"]=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
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$input["_old_category"]=$this->fields["category"]; |
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$input["_old_item"]=$this->fields["computer"]; |
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$input["_old_item_type"]=$this->fields["device_type"]; |
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$input["_old_author"]=$this->fields["author"]; |
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$input["_old_recipient"]=$this->fields["recipient"]; |
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$input["_old_group"]=$this->fields["FK_group"]; |
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$input["_old_priority"]=$this->fields["priority"]; |
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$input["_old_status"]=$this->fields["status"]; |
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$input["_old_request_type"]=$this->fields["request_type"]; |
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$input["_old_cost_time"]=$this->fields["cost_time"]; |
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$input["_old_cost_fixed"]=$this->fields["cost_fixed"]; |
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$input["_old_cost_material"]=$this->fields["cost_material"]; |
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$input["_old_date"]=$this->fields["date"]; |
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$input["_old_closedate"]=$this->fields["closedate"]; |
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} |
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|
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return $input; |
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} |
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|
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function pre_updateInDB($input,$updates) { |
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global $LANG; |
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|
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// Status close : check dates
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if (ereg("old_",$this->fields["status"])&&(in_array("date",$updates)||in_array("closedate",$updates))){ |
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// Invalid dates : no change
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if ($this->fields["closedate"]<$this->fields["date"]){ |
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addMessageAfterRedirect($LANG["tracking"][3]); |
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if (($key=array_search('date',$updates))!==false){ |
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unset($updates[$key]); |
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} |
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if (($key=array_search('closedate',$updates))!==false){ |
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unset($updates[$key]); |
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} |
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} |
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} |
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|
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|
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|
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if (((in_array("assign",$updates)&&$input["assign"]>0)||(in_array("assign_ent",$updates)&&$input["assign_ent"]>0)||(in_array("assign_group",$updates)&&$input["assign_group"]>0))&&$this->fields["status"]=="new"){ |
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$updates[]="status"; |
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$this->fields["status"]="assign"; |
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} |
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if (isset($input["status"])){ |
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if (isset($input["assign_ent"])&&$input["assign_ent"]==0&&isset($input["assign_group"])&&$input["assign_group"]==0&& |
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isset($input["assign"])&&$input["assign"]==0&&$input["status"]=="assign"){ |
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$updates[]="status"; |
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$this->fields["status"]="new"; |
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} |
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|
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if (in_array("status",$updates)&&ereg("old_",$input["status"])){ |
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$updates[]="closedate"; |
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$this->fields["closedate"]=$_SESSION["glpi_currenttime"]; |
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// If invalid date : set open date
|
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if ($this->fields["closedate"]<$this->fields["date"]){ |
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$this->fields["closedate"]=$this->fields["date"]; |
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} |
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} |
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} |
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|
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if (in_array("author",$updates)){ |
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$user=new User; |
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$user->getFromDB($input["author"]); |
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if (!empty($user->fields["email"])){ |
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$updates[]="uemail"; |
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$this->fields["uemail"]=$user->fields["email"]; |
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} |
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} |
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|
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return array($input,$updates); |
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} |
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|
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function post_updateItem($input,$updates,$history=1) { |
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global $CFG_GLPI,$LANG; |
| 296 |
|
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if (count($updates)){ |
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// New values for add followup in change
|
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$change_followup_content=""; |
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if (isset($input['_doc_added'])){ |
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$change_followup_content=$LANG["mailing"][26]." ".$input['_doc_added']; |
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} |
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$global_mail_change_count=0; |
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|
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// Update Ticket Tco
|
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if (in_array("realtime",$updates)||in_array("cost_time",$updates)|| in_array("cost_fixed",$updates)||in_array("cost_material",$updates)){ |
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$ci=new CommonItem; |
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if ($ci->getFromDB($this->fields["device_type"],$this->fields["computer"])){ |
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$newinput=array(); |
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$newinput['ID']=$this->fields["computer"]; |
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$newinput['ticket_tco']=computeTicketTco($this->fields["device_type"],$this->fields["computer"]); |
| 312 |
$ci->obj->update($newinput); |
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} |
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} |
| 315 |
|
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if ($CFG_GLPI["followup_on_update_ticket"]&&count($updates)){ |
| 317 |
|
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|
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foreach ($updates as $key) |
| 320 |
switch ($key) { |
| 321 |
case "name": |
| 322 |
$change_followup_content.=$LANG["mailing"][45]."\n"; |
| 323 |
$global_mail_change_count++;
|
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break;
|
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case "contents": |
| 326 |
$change_followup_content.=$LANG["mailing"][46]."\n"; |
| 327 |
$global_mail_change_count++;
|
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break;
|
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case "date": |
| 330 |
$change_followup_content.=$LANG["mailing"][48].": ".$input["_old_date"]." -> ".$this->fields["date"]."\n"; |
| 331 |
|
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$global_mail_change_count++;
|
| 333 |
break;
|
| 334 |
case "closedate": |
| 335 |
// if update status from an not closed status : no mail for change closedate
|
| 336 |
if (!in_array("status",$updates)||!ereg("old_",$input["status"])){ |
| 337 |
$change_followup_content.=$LANG["mailing"][49].": ".$input["_old_closedate"]." -> ".$this->fields["closedate"]."\n"; |
| 338 |
|
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$global_mail_change_count++;
|
| 340 |
} |
| 341 |
break;
|
| 342 |
case "status": |
| 343 |
$new_status=$this->fields["status"]; |
| 344 |
$change_followup_content.=$LANG["mailing"][27].": ".getStatusName($input["_old_status"])." -> ".getStatusName($new_status)."\n"; |
| 345 |
|
| 346 |
if (ereg("old_",$new_status)) |
| 347 |
$newinput["add_close"]="add_close"; |
| 348 |
|
| 349 |
if (in_array("closedate",$updates)) |
| 350 |
$global_mail_change_count++; // Manage closedate |
| 351 |
|
| 352 |
$global_mail_change_count++;
|
| 353 |
break;
|
| 354 |
case "author": |
| 355 |
$author=new User; |
| 356 |
$author->getFromDB($input["_old_author"]); |
| 357 |
$old_author_name=$author->getName(); |
| 358 |
$author->getFromDB($this->fields["author"]); |
| 359 |
$new_author_name=$author->getName(); |
| 360 |
$change_followup_content.=$LANG["mailing"][18].": $old_author_name -> ".$new_author_name."\n"; |
| 361 |
|
| 362 |
$global_mail_change_count++;
|
| 363 |
break;
|
| 364 |
case "recipient": |
| 365 |
$recipient=new User; |
| 366 |
$recipient->getFromDB($input["_old_recipient"]); |
| 367 |
$old_recipient_name=$recipient->getName(); |
| 368 |
$recipient->getFromDB($this->fields["recipient"]); |
| 369 |
$new_recipient_name=$recipient->getName(); |
| 370 |
$change_followup_content.=$LANG["mailing"][50].": $old_recipient_name -> ".$new_recipient_name."\n"; |
| 371 |
|
| 372 |
$global_mail_change_count++;
|
| 373 |
break;
|
| 374 |
case "FK_group" : |
| 375 |
$new_group=$this->fields["FK_group"]; |
| 376 |
$old_group_name=ereg_replace(" ",$LANG["mailing"][109],getDropdownName("glpi_groups",$input["_old_group"])); |
| 377 |
$new_group_name=ereg_replace(" ",$LANG["mailing"][109],getDropdownName("glpi_groups",$new_group)); |
| 378 |
$change_followup_content.=$LANG["mailing"][20].": ".$old_group_name." -> ".$new_group_name."\n"; |
| 379 |
$global_mail_change_count++;
|
| 380 |
break;
|
| 381 |
case "priority" : |
| 382 |
$new_priority=$this->fields["priority"]; |
| 383 |
$change_followup_content.=$LANG["mailing"][15].": ".getPriorityName($input["_old_priority"])." -> ".getPriorityName($new_priority)."\n"; |
| 384 |
$global_mail_change_count++;
|
| 385 |
break;
|
| 386 |
case "category": |
| 387 |
$new_category=$this->fields["category"]; |
| 388 |
$old_category_name=ereg_replace(" ",$LANG["mailing"][100],getDropdownName("glpi_dropdown_tracking_category",$input["_old_category"])); |
| 389 |
$new_category_name=ereg_replace(" ",$LANG["mailing"][100],getDropdownName("glpi_dropdown_tracking_category",$new_category)); |
| 390 |
$change_followup_content.=$LANG["mailing"][14].": ".$old_category_name." -> ".$new_category_name."\n"; |
| 391 |
$global_mail_change_count++;
|
| 392 |
break;
|
| 393 |
case "request_type": |
| 394 |
$new_request_type=$this->fields["request_type"]; |
| 395 |
$old_request_type_name=getRequestTypeName($input["_old_request_type"]); |
| 396 |
$new_request_type_name=getRequestTypeName($new_request_type); |
| 397 |
$change_followup_content.=$LANG["mailing"][21].": ".$old_request_type_name." -> ".$new_request_type_name."\n"; |
| 398 |
$global_mail_change_count++;
|
| 399 |
break;
|
| 400 |
case "computer" : |
| 401 |
case "device_type": |
| 402 |
if (isset($already_done_computer_device_type_update)){ |
| 403 |
break;
|
| 404 |
} else {
|
| 405 |
$already_done_computer_device_type_update=true; |
| 406 |
} |
| 407 |
$ci=new CommonItem; |
| 408 |
$ci->getFromDB($input["_old_item_type"],$input["_old_item"]); |
| 409 |
$old_item_name=$ci->getName(); |
| 410 |
if ($old_item_name=="N/A"||empty($old_item_name)) |
| 411 |
$old_item_name=$LANG["mailing"][107]; |
| 412 |
$ci->getFromDB($this->fields["device_type"],$this->fields["computer"]); |
| 413 |
$new_item_name=$ci->getName(); |
| 414 |
if ($new_item_name=="N/A"||empty($new_item_name)) |
| 415 |
$new_item_name=$LANG["mailing"][107]; |
| 416 |
|
| 417 |
$change_followup_content.=$LANG["mailing"][17].": $old_item_name -> ".$new_item_name."\n"; |
| 418 |
if (in_array("computer",$updates)) $global_mail_change_count++; |
| 419 |
if (in_array("device_type",$updates)) $global_mail_change_count++; |
| 420 |
break;
|
| 421 |
case "assign" : |
| 422 |
$new_assign_name=getAssignName($this->fields["assign"],USER_TYPE); |
| 423 |
if ($input["_old_assign"]==0){ |
| 424 |
$input["_old_assign_name"]=$LANG["mailing"][105]; |
| 425 |
} |
| 426 |
$change_followup_content.=$LANG["mailing"][12].": ".$input["_old_assign_name"]." -> ".$new_assign_name."\n"; |
| 427 |
$global_mail_change_count++;
|
| 428 |
break;
|
| 429 |
case "assign_ent" : |
| 430 |
$new_assign_ent_name=getAssignName($this->fields["assign_ent"],ENTERPRISE_TYPE); |
| 431 |
$change_followup_content.=$LANG["mailing"][12].": ".$input["_old_assign_ent_name"]." -> ".$new_assign_ent_name."\n"; |
| 432 |
$global_mail_change_count++;
|
| 433 |
break;
|
| 434 |
case "assign_group" : |
| 435 |
$new_assign_group_name=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
| 436 |
$change_followup_content.=$LANG["mailing"][12].": ".$input["_old_assign_group_name"]." -> ".$new_assign_group_name."\n"; |
| 437 |
$global_mail_change_count++;
|
| 438 |
break;
|
| 439 |
case "cost_time": |
| 440 |
$change_followup_content.=$LANG["mailing"][42].": ".formatNumber($input["_old_cost_time"])." -> ".formatNumber($this->fields["cost_time"])."\n"; |
| 441 |
$global_mail_change_count++;
|
| 442 |
break;
|
| 443 |
case "cost_fixed" : |
| 444 |
$change_followup_content.=$LANG["mailing"][43].": ".formatNumber($input["_old_cost_fixed"])." -> ".formatNumber($this->fields["cost_fixed"])."\n"; |
| 445 |
$global_mail_change_count++;
|
| 446 |
break;
|
| 447 |
case "cost_material" : |
| 448 |
$change_followup_content.=$LANG["mailing"][44].": ".formatNumber($input["_old_cost_material"])." -> ".formatNumber($this->fields["cost_material"])."\n"; |
| 449 |
$global_mail_change_count++;
|
| 450 |
break;
|
| 451 |
case "emailupdates": |
| 452 |
if ($this->fields["emailupdates"]){ |
| 453 |
$change_followup_content.=$LANG["mailing"][101]."\n"; |
| 454 |
} else {
|
| 455 |
$change_followup_content.=$LANG["mailing"][102]."\n"; |
| 456 |
} |
| 457 |
$global_mail_change_count++;
|
| 458 |
break;
|
| 459 |
} |
| 460 |
} |
| 461 |
if (!in_array("assign",$updates)){ |
| 462 |
unset($input["_old_assign"]); |
| 463 |
} |
| 464 |
$mail_send=false; |
| 465 |
|
| 466 |
if (!empty($change_followup_content)){ // Add followup if not empty |
| 467 |
$newinput=array(); |
| 468 |
$newinput["contents"]=addslashes($change_followup_content); |
| 469 |
$newinput["author"]=$_SESSION['glpiID']; |
| 470 |
$newinput["private"]=0; |
| 471 |
$newinput["hour"]=$newinput["minute"]=0; |
| 472 |
$newinput["tracking"]=$this->fields["ID"]; |
| 473 |
$newinput["type"]="update"; |
| 474 |
$newinput["_do_not_check_author"]=true; |
| 475 |
// pass _old_assign if assig changed
|
| 476 |
if (isset($input["_old_assign"])){ |
| 477 |
$newinput["_old_assign"]=$input["_old_assign"]; |
| 478 |
} |
| 479 |
if (isset($input["status"])&&in_array("status",$updates)&&ereg("old_",$input["status"])){ |
| 480 |
$newinput["type"]="finish"; |
| 481 |
} |
| 482 |
$fup=new Followup(); |
| 483 |
$fup->add($newinput); |
| 484 |
$mail_send=true; |
| 485 |
} |
| 486 |
|
| 487 |
|
| 488 |
// Clean content to mail
|
| 489 |
$this->fields["contents"]=stripslashes($this->fields["contents"]); |
| 490 |
|
| 491 |
if (!$mail_send&&count($updates)>$global_mail_change_count&&$CFG_GLPI["mailing"]){ |
| 492 |
$user=new User; |
| 493 |
$user->getFromDB($_SESSION["glpiID"]); |
| 494 |
$mailtype="update"; |
| 495 |
if ($input["status"]&&in_array("status",$updates)&&ereg("old_",$input["status"])){ |
| 496 |
$mailtype="finish"; |
| 497 |
} |
| 498 |
if (isset($input["_old_assign"])){ |
| 499 |
$this->fields["_old_assign"]=$input["_old_assign"]; |
| 500 |
} |
| 501 |
$mail = new Mailing($mailtype,$this,$user); |
| 502 |
$mail->send();
|
| 503 |
} |
| 504 |
} |
| 505 |
} |
| 506 |
|
| 507 |
|
| 508 |
function prepareInputForAdd($input) { |
| 509 |
global $CFG_GLPI,$LANG; |
| 510 |
|
| 511 |
// print_r($input);
|
| 512 |
// exit();
|
| 513 |
// Check mandatory
|
| 514 |
$mandatory_ok=true; |
| 515 |
|
| 516 |
// Do not check mandatory on auto import (mailgates)
|
| 517 |
if (!isset($input['_auto_import'])){ |
| 518 |
|
| 519 |
$_SESSION["helpdeskSaved"]=$input; |
| 520 |
|
| 521 |
if ($CFG_GLPI["ticket_content_mandatory"]&&(!isset($input['contents'])||empty($input['contents']))){ |
| 522 |
addMessageAfterRedirect($LANG["tracking"][8]); |
| 523 |
$mandatory_ok=false; |
| 524 |
} |
| 525 |
if ($CFG_GLPI["ticket_title_mandatory"]&&(!isset($input['name'])||empty($input['name']))){ |
| 526 |
addMessageAfterRedirect($LANG["help"][40]); |
| 527 |
$mandatory_ok=false; |
| 528 |
} |
| 529 |
if ($CFG_GLPI["ticket_category_mandatory"]&&(!isset($input['category'])||empty($input['category']))){ |
| 530 |
addMessageAfterRedirect($LANG["help"][41]); |
| 531 |
$mandatory_ok=false; |
| 532 |
} |
| 533 |
if (isset($input['emailupdates'])&&$input['emailupdates']&&(!isset($input['uemail'])||empty($input['uemail']))){ |
| 534 |
addMessageAfterRedirect($LANG["help"][16]); |
| 535 |
$mandatory_ok=false; |
| 536 |
} |
| 537 |
|
| 538 |
if (!$mandatory_ok){ |
| 539 |
return false; |
| 540 |
} |
| 541 |
} |
| 542 |
unset($_SESSION["helpdeskSaved"]); |
| 543 |
|
| 544 |
// Manage helpdesk.html submission type
|
| 545 |
unset($input["type"]); |
| 546 |
|
| 547 |
// No Auto set Import for external source
|
| 548 |
if (!isset($input['_auto_import'])){ |
| 549 |
if (!isset($input["author"])){ |
| 550 |
if (isset($_SESSION["glpiID"])&&$_SESSION["glpiID"]>0) |
| 551 |
$input["author"]=$_SESSION["glpiID"]; |
| 552 |
} |
| 553 |
} |
| 554 |
|
| 555 |
// No Auto set Import for external source
|
| 556 |
if (isset($_SESSION["glpiID"])&&!isset($input['_auto_import'])) { |
| 557 |
$input["recipient"]=$_SESSION["glpiID"]; |
| 558 |
} else if ($input["author"]) { |
| 559 |
$input["recipient"]=$input["author"]; |
| 560 |
} |
| 561 |
|
| 562 |
if (!isset($input["request_type"])) $input["request_type"]=1; |
| 563 |
if (!isset($input["status"])) $input["status"]="new"; |
| 564 |
if (!isset($input["assign"])) $input["assign"]=0; |
| 565 |
|
| 566 |
$user=new User(); |
| 567 |
if ($user->getFromDB($input["author"])){ |
| 568 |
$input['author_location']=$user->fields['location']; |
| 569 |
} |
| 570 |
|
| 571 |
if (!isset($input["date"])||$input["date"]=='0000-00-00 00:00'){ |
| 572 |
$input["date"] = $_SESSION["glpi_currenttime"]; |
| 573 |
} |
| 574 |
|
| 575 |
if (isset($input["computer"])&&$input["computer"]==0){ |
| 576 |
$input["device_type"]=0; |
| 577 |
} |
| 578 |
|
| 579 |
if ($input["device_type"]==0){ |
| 580 |
$input["computer"]=0; |
| 581 |
} |
| 582 |
|
| 583 |
// Auto group define
|
| 584 |
if (isset($input["computer"])&&$input["computer"]&&$input["device_type"]){ |
| 585 |
$ci=new CommonItem; |
| 586 |
$ci->getFromDB($input["device_type"],$input["computer"]); |
| 587 |
if ($tmp=$ci->getField('FK_groups')){ |
| 588 |
$input["FK_group"] = $tmp; |
| 589 |
} |
| 590 |
} |
| 591 |
|
| 592 |
if ($CFG_GLPI["auto_assign"]&&$input["assign"]==0&&isset($input["computer"])&&$input["computer"]>0&&isset($input["device_type"])&&$input["device_type"]>0){ |
| 593 |
$ci=new CommonItem; |
| 594 |
$ci->getFromDB($input["device_type"],$input["computer"]); |
| 595 |
if ($tmp=$ci->getField('tech_num')){ |
| 596 |
$input["assign"] = $tmp; |
| 597 |
if ($input["assign"]>0){ |
| 598 |
$input["status"] = "assign"; |
| 599 |
} |
| 600 |
} |
| 601 |
} |
| 602 |
|
| 603 |
// Process Business Rules
|
| 604 |
$rules=new TrackingBusinessRuleCollection(); |
| 605 |
|
| 606 |
$input=$rules->processAllRules($input,$input); |
| 607 |
|
| 608 |
if (isset($input["emailupdates"])&&$input["emailupdates"]&&empty($input["uemail"])){ |
| 609 |
$user=new User(); |
| 610 |
$user->getFromDB($input["author"]); |
| 611 |
$input["uemail"]=$user->fields["email"]; |
| 612 |
} |
| 613 |
|
| 614 |
if (((isset($input["assign"])&&$input["assign"]>0) |
| 615 |
||(isset($input["assign_group"])&&$input["assign_group"]>0) |
| 616 |
||(isset($input["assign_ent"])&&$input["assign_ent"]>0)) |
| 617 |
&&$input["status"]=="new"){ |
| 618 |
$input["status"] = "assign"; |
| 619 |
} |
| 620 |
|
| 621 |
if (isset($input["hour"])&&isset($input["minute"])){ |
| 622 |
$input["realtime"]=$input["hour"]+$input["minute"]/60; |
| 623 |
$input["_hour"]=$input["hour"]; |
| 624 |
$input["_minute"]=$input["minute"]; |
| 625 |
unset($input["hour"]); |
| 626 |
unset($input["minute"]); |
| 627 |
} |
| 628 |
|
| 629 |
if (isset($input["status"])&&strstr($input["status"],"old_")){ |
| 630 |
if (isset($input["date"])){ |
| 631 |
$input["closedate"]=$input["date"]; |
| 632 |
} else {
|
| 633 |
$input["closedate"]=$_SESSION["glpi_currenttime"]; |
| 634 |
} |
| 635 |
} |
| 636 |
|
| 637 |
if (empty($input["name"])) { |
| 638 |
$input["name"]=preg_replace('/\r\n/',' ',$input['contents']); |
| 639 |
$input["name"]=preg_replace('/\n/',' ',$input['name']); |
| 640 |
$input["name"]=substr($input['name'],0,70); |
| 641 |
} |
| 642 |
|
| 643 |
return $input; |
| 644 |
} |
| 645 |
|
| 646 |
function post_addItem($newID,$input) { |
| 647 |
global $LANG,$CFG_GLPI; |
| 648 |
|
| 649 |
// add Document if exists
|
| 650 |
if (isset($_FILES['multiple']) ) { |
| 651 |
unset($_FILES['multiple']); |
| 652 |
$TMPFILE = $_FILES; |
| 653 |
} else {
|
| 654 |
$TMPFILE = array( $_FILES ); |
| 655 |
} |
| 656 |
foreach ($TMPFILE as $_FILES) { |
| 657 |
if (isset($_FILES['filename'])&&count($_FILES['filename'])>0&&$_FILES['filename']["size"]>0){ |
| 658 |
$input2=array(); |
| 659 |
$input2["name"]=$LANG["tracking"][24]." $newID"; |
| 660 |
$input2["FK_tracking"]=$newID; |
| 661 |
$input2["FK_entities"]=$input["FK_entities"]; |
| 662 |
$input2["rubrique"]=$CFG_GLPI["default_rubdoc_tracking"]; |
| 663 |
$input2["_only_if_upload_succeed"]=1; |
| 664 |
$doc=new Document(); |
| 665 |
if ($docID=$doc->add($input2)) |
| 666 |
addDeviceDocument($docID,TRACKING_TYPE,$newID); |
| 667 |
} |
| 668 |
} |
| 669 |
|
| 670 |
// Log this event
|
| 671 |
logEvent($newID,"tracking",4,"tracking",getUserName($input["author"])." ".$LANG["log"][20]); |
| 672 |
|
| 673 |
$already_mail=false; |
| 674 |
if (((isset($input["_followup"])&&is_array($input["_followup"])&&strlen($input["_followup"]['contents']))||isset($input["plan"])) |
| 675 |
||(isset($input["_hour"])&&isset($input["_minute"])&&isset($input["realtime"])&&$input["realtime"]>0)){ |
| 676 |
|
| 677 |
$fup=new Followup(); |
| 678 |
$type="new"; |
| 679 |
if (isset($this->fields["status"])&&ereg("old_",$this->fields["status"])) $type="finish"; |
| 680 |
$toadd=array("type"=>$type,"tracking"=>$newID); |
| 681 |
if (isset($input["_hour"])) $toadd["hour"]=$input["_hour"]; |
| 682 |
if (isset($input["_minute"])) $toadd["minute"]=$input["_minute"]; |
| 683 |
if (isset($input["_followup"]['contents'])&&strlen($input["_followup"]['contents'])) $toadd["contents"]=$input["_followup"]['contents']; |
| 684 |
if (isset($input["_followup"]['private'])) $toadd["private"]=$input["_followup"]['private']; |
| 685 |
if (isset($input["plan"])) $toadd["plan"]=$input["plan"]; |
| 686 |
$fup->add($toadd); |
| 687 |
$already_mail=true; |
| 688 |
} |
| 689 |
|
| 690 |
// Processing Email
|
| 691 |
if ($CFG_GLPI["mailing"]&&!$already_mail) |
| 692 |
{
|
| 693 |
$user=new User(); |
| 694 |
$user->getFromDB($input["author"]); |
| 695 |
|
| 696 |
$this->fields=stripslashes_deep($this->fields); |
| 697 |
$type="new"; |
| 698 |
if (isset($this->fields["status"])&&ereg("old_",$this->fields["status"])) $type="finish"; |
| 699 |
$mail = new Mailing($type,$this,$user); |
| 700 |
$mail->send();
|
| 701 |
} |
| 702 |
|
| 703 |
} |
| 704 |
|
| 705 |
// SPECIFIC FUNCTIONS
|
| 706 |
/**
|
| 707 |
* Number of followups of the ticket
|
| 708 |
*
|
| 709 |
*@param $with_private boolean : true : all ticket / false : only public ones
|
| 710 |
*@return followup count
|
| 711 |
**/
|
| 712 |
function numberOfFollowups($with_private=1){ |
| 713 |
global $DB; |
| 714 |
$RESTRICT=""; |
| 715 |
if ($with_private!=1) $RESTRICT = " AND private='0'"; |
| 716 |
// Set number of followups
|
| 717 |
$query = "SELECT count(*) FROM glpi_followups WHERE tracking = '".$this->fields["ID"]."' $RESTRICT"; |
| 718 |
$result = $DB->query($query); |
| 719 |
return $DB->result($result,0,0); |
| 720 |
|
| 721 |
} |
| 722 |
|
| 723 |
/**
|
| 724 |
* Update realtime of the ticket based on realtim of the followups
|
| 725 |
*
|
| 726 |
*@param $ID ID of the ticket
|
| 727 |
*@return boolean : success
|
| 728 |
**/
|
| 729 |
function updateRealTime($ID) { |
| 730 |
// update Status of Job
|
| 731 |
|
| 732 |
global $DB; |
| 733 |
$query = "SELECT SUM(realtime) FROM glpi_followups WHERE tracking = '$ID'"; |
| 734 |
if ($result = $DB->query($query)) { |
| 735 |
$sum=$DB->result($result,0,0); |
| 736 |
if (is_null($sum)) $sum=0; |
| 737 |
$query2="UPDATE glpi_tracking SET realtime='".$sum."' WHERE ID='$ID'"; |
| 738 |
$DB->query($query2); |
| 739 |
return true; |
| 740 |
} else {
|
| 741 |
return false; |
| 742 |
} |
| 743 |
} |
| 744 |
|
| 745 |
/**
|
| 746 |
* Update date mod of the ticket
|
| 747 |
*
|
| 748 |
*@param $ID ID of the ticket
|
| 749 |
**/
|
| 750 |
function updateDateMod($ID) { |
| 751 |
global $DB; |
| 752 |
$query="UPDATE glpi_tracking SET date_mod='".$_SESSION["glpi_currenttime"]."' WHERE ID='$ID'"; |
| 753 |
$DB->query($query); |
| 754 |
} |
| 755 |
|
| 756 |
/**
|
| 757 |
* Get text describing Followups
|
| 758 |
*
|
| 759 |
* @param $format text or html
|
| 760 |
* @param $sendprivate true if both public and private followups have to be printed in the email
|
| 761 |
*/
|
| 762 |
function textFollowups($format="text", $sendprivate=false) { |
| 763 |
// get the last followup for this job and give its contents as
|
| 764 |
global $DB,$LANG; |
| 765 |
|
| 766 |
if (isset($this->fields["ID"])){ |
| 767 |
$query = "SELECT * FROM glpi_followups WHERE tracking = '".$this->fields["ID"]."' ".($sendprivate?"":" AND private = '0' ")." ORDER by date DESC"; |
| 768 |
$result=$DB->query($query); |
| 769 |
$nbfollow=$DB->numrows($result); |
| 770 |
if($format=="html"){ |
| 771 |
$message = "<div class='description'><strong>".$LANG["mailing"][4]." : $nbfollow<br></strong></div>\n"; |
| 772 |
|
| 773 |
if ($nbfollow>0){ |
| 774 |
$fup=new Followup(); |
| 775 |
while ($data=$DB->fetch_array($result)){ |
| 776 |
$fup->getFromDB($data['ID']); |
| 777 |
$message .= "<strong>[ ".convDateTime($fup->fields["date"])." ] ".($fup->fields["private"]?"<i>".$LANG["common"][77]."</i>":"")."</strong>\n"; |
| 778 |
$message .= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["job"][4].":</span> ".$fup->getAuthorName()."<br>"; |
| 779 |
$message .= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][3]."</span>:<br>".ereg_replace("\n","<br>",$fup->fields["contents"])."\n"; |
| 780 |
if ($fup->fields["realtime"]>0) |
| 781 |
$message .= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][104].":</span> ".getRealtime($fup->fields["realtime"])."\n"; |
| 782 |
|
| 783 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][25]."</span> "; |
| 784 |
$query2="SELECT * from glpi_tracking_planning WHERE id_followup='".$data['ID']."'"; |
| 785 |
$result2=$DB->query($query2); |
| 786 |
if ($DB->numrows($result2)==0) |
| 787 |
$message.=$LANG["job"][32]."\n"; |
| 788 |
else {
|
| 789 |
$data2=$DB->fetch_array($result2); |
| 790 |
$message.=convDateTime($data2["begin"])." -> ".convDateTime($data2["end"])."\n"; |
| 791 |
} |
| 792 |
|
| 793 |
$message.=$LANG["mailing"][0]."\n"; |
| 794 |
} |
| 795 |
} |
| 796 |
}else{ // text format |
| 797 |
$message = $LANG["mailing"][1]."\n".$LANG["mailing"][4]." : $nbfollow\n".$LANG["mailing"][1]."\n"; |
| 798 |
|
| 799 |
if ($nbfollow>0){ |
| 800 |
$fup=new Followup(); |
| 801 |
while ($data=$DB->fetch_array($result)){ |
| 802 |
$fup->getFromDB($data['ID']); |
| 803 |
$message .= "[ ".convDateTime($fup->fields["date"])." ]".($fup->fields["private"]?"\t".$LANG["common"][77]:"")."\n"; |
| 804 |
$message .= $LANG["job"][4].": ".$fup->getAuthorName()."\n"; |
| 805 |
$message .= $LANG["mailing"][3].":\n".$fup->fields["contents"]."\n"; |
| 806 |
if ($fup->fields["realtime"]>0) |
| 807 |
$message .= $LANG["mailing"][104].": ".getRealtime($fup->fields["realtime"])."\n"; |
| 808 |
|
| 809 |
$message.=$LANG["mailing"][25]." "; |
| 810 |
$query2="SELECT * from glpi_tracking_planning WHERE id_followup='".$data['ID']."'"; |
| 811 |
$result2=$DB->query($query2); |
| 812 |
if ($DB->numrows($result2)==0) |
| 813 |
$message.=$LANG["job"][32]."\n"; |
| 814 |
else {
|
| 815 |
$data2=$DB->fetch_array($result2); |
| 816 |
$message.=convDateTime($data2["begin"])." -> ".convDateTime($data2["end"])."\n"; |
| 817 |
} |
| 818 |
|
| 819 |
$message.=$LANG["mailing"][0]."\n"; |
| 820 |
} |
| 821 |
} |
| 822 |
|
| 823 |
|
| 824 |
} |
| 825 |
return $message; |
| 826 |
} else return ""; |
| 827 |
} |
| 828 |
|
| 829 |
/**
|
| 830 |
* Get text describing ticket
|
| 831 |
*
|
| 832 |
* @param $format text or html
|
| 833 |
*/
|
| 834 |
function textDescription($format="text"){ |
| 835 |
global $DB,$LANG; |
| 836 |
|
| 837 |
|
| 838 |
$name=$LANG["help"][30]; |
| 839 |
$contact=''; |
| 840 |
$tech=''; |
| 841 |
$name=$this->hardwaredatas->getType()." ".$this->hardwaredatas->getName(); |
| 842 |
if ($this->hardwaredatas->obj!=NULL){ |
| 843 |
if (isset($this->hardwaredatas->obj->fields["serial"])&&!empty($this->hardwaredatas->obj->fields["serial"])){ |
| 844 |
$name.=" - #".$this->hardwaredatas->obj->fields["serial"]; |
| 845 |
} |
| 846 |
if (isset($this->hardwaredatas->obj->fields["model"])&&$this->hardwaredatas->obj->fields["model"]>0){ |
| 847 |
$add=""; |
| 848 |
switch ($this->fields['device_type']){ |
| 849 |
case MONITOR_TYPE: |
| 850 |
$add='_monitors'; |
| 851 |
break;
|
| 852 |
case NETWORKING_TYPE: |
| 853 |
$add='_networking'; |
| 854 |
break;
|
| 855 |
case PERIPHERAL_TYPE: |
| 856 |
$add='_peripherals'; |
| 857 |
break;
|
| 858 |
case PHONE_TYPE: |
| 859 |
$add='_phones'; |
| 860 |
break;
|
| 861 |
case PRINTER_TYPE: |
| 862 |
$add='_printers'; |
| 863 |
break;
|
| 864 |
} |
| 865 |
$name.=" - ".getDropdownName("glpi_dropdown_model".$add,$this->hardwaredatas->obj->fields["model"]); |
| 866 |
} |
| 867 |
if (isset($this->hardwaredatas->obj->fields["tech_num"])&&$this->hardwaredatas->obj->fields["tech_num"]>0){ |
| 868 |
$tech=getUserName($this->hardwaredatas->obj->fields["tech_num"]); |
| 869 |
} |
| 870 |
if (isset($this->hardwaredatas->obj->fields["contact"])){ |
| 871 |
$contact=$this->hardwaredatas->obj->fields["contact"]; |
| 872 |
} |
| 873 |
if (isset($this->hardwaredatas->obj->fields["FK_users"])){ |
| 874 |
$contact=getUserName($this->hardwaredatas->obj->fields["FK_users"]); |
| 875 |
} |
| 876 |
if (isset($this->hardwaredatas->obj->fields["FK_groups"])){ |
| 877 |
if (!empty($contact)) $contact.=" / "; |
| 878 |
$contact.=getDropdownName("glpi_groups",$this->hardwaredatas->obj->fields["FK_groups"]); |
| 879 |
} |
| 880 |
} |
| 881 |
|
| 882 |
if($format=="html"){ |
| 883 |
$message= "<html><head> <style type=\"text/css\">"; |
| 884 |
$message.=".description{ color: inherit; background: #ebebeb; border-style: solid; border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }"; |
| 885 |
$message.=" </style></head><body>"; |
| 886 |
|
| 887 |
$message.="<div class='description'><strong>".$LANG["mailing"][5]."</strong></div>\n"; |
| 888 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["common"][57].":</span> ".$this->fields["name"]."\n"; |
| 889 |
$author=$this->getAuthorName(); |
| 890 |
if (empty($author)) $author=$LANG["mailing"][108]; |
| 891 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["job"][4].":</span> ".$author."\n"; |
| 892 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["search"][8].":</span> ".convDateTime($this->fields["date"])."\n"; |
| 893 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["job"][44].":</span> ".getRequestTypeName($this->fields["request_type"])."\n"; |
| 894 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["mailing"][7].":</span> ".$name."\n"; |
| 895 |
if (!empty($tech)) |
| 896 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["common"][10].":</span> ".$tech."\n"; |
| 897 |
$message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["joblist"][0].":</span> ".getStatusName($this->fields["status"])."\n"; |
| 898 |
$assign=getAssignName($this->fields["assign"],USER_TYPE); |
| 899 |
$assign_group=""; |
| 900 |
if (isset($this->fields["assign_group"])){ |
| 901 |
$assign_group=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
| 902 |
} |
| 903 |
if ($assign=="[Nobody]"){ |
| 904 |
if (!empty($assign_group)){ |
| 905 |
$assign=$assign_group; |
| 906 |
} else {
|
| 907 |
$assign=$LANG["mailing"][105]; |
| 908 |
} |
| 909 |
} else {
|
| 910 |
if (!empty($assign_group)){ |
| 911 |
$assign.=" / ".$assign_group; |
| 912 |
} |
| 913 |
} |
| 914 |
$message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][8].":</span> ".$assign."\n"; |
| 915 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["joblist"][2].":</span> ".getPriorityName($this->fields["priority"])."\n"; |
| 916 |
if ($this->fields["device_type"]!=SOFTWARE_TYPE&&!empty($contact)) |
| 917 |
$message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["common"][18].":</span> ".$contact."\n"; |
| 918 |
if (isset($this->fields["emailupdates"]) && $this->fields["emailupdates"]){ |
| 919 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][103].":</span> ".$LANG["choice"][1]."\n"; |
| 920 |
} else {
|
| 921 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["mailing"][103].":</span> ".$LANG["choice"][0]."\n"; |
| 922 |
} |
| 923 |
|
| 924 |
$message.= "<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>".$LANG["common"][36].":</span> "; |
| 925 |
if (isset($this->fields["category"])&&$this->fields["category"]){ |
| 926 |
$message.= getDropdownName("glpi_dropdown_tracking_category",$this->fields["category"]); |
| 927 |
} else $message.=$LANG["mailing"][100]; |
| 928 |
$message.= "\n"; |
| 929 |
$message.="<span style='color:#8B8C8F; font-weight:bold; text-decoration:underline; '>". $LANG["mailing"][3].":</span><br>".ereg_replace("\n","<br>",$this->fields["contents"])."<br>\n"; |
| 930 |
|
| 931 |
}else{ //text format |
| 932 |
$message = $LANG["mailing"][1]."\n*".$LANG["mailing"][5]."*\n".$LANG["mailing"][1]."\n"; |
| 933 |
|
| 934 |
$message.=mailRow($LANG["common"][57],$this->fields["name"]); |
| 935 |
$author=$this->getAuthorName(); |
| 936 |
if (empty($author)) $author=$LANG["mailing"][108]; |
| 937 |
$message.=mailRow($LANG["job"][4],$author); |
| 938 |
$message.=mailRow($LANG["search"][8],convDateTime($this->fields["date"])); |
| 939 |
$message.=mailRow($LANG["job"][44],getRequestTypeName($this->fields["request_type"])); |
| 940 |
$message.=mailRow($LANG["mailing"][7],$name); |
| 941 |
if (!empty($tech)) |
| 942 |
$message.= mailRow($LANG["common"][10],$tech); |
| 943 |
$message.= mailRow($LANG["joblist"][0],getStatusName($this->fields["status"])); |
| 944 |
$assign=getAssignName($this->fields["assign"],USER_TYPE); |
| 945 |
$assign_group=""; |
| 946 |
if (isset($this->fields["assign_group"])){ |
| 947 |
$assign_group=getAssignName($this->fields["assign_group"],GROUP_TYPE); |
| 948 |
} |
| 949 |
if ($assign=="[Nobody]"){ |
| 950 |
if (!empty($assign_group)){ |
| 951 |
$assign=$assign_group; |
| 952 |
} else {
|
| 953 |
$assign=$LANG["mailing"][105]; |
| 954 |
} |
| 955 |
} else {
|
| 956 |
if (!empty($assign_group)){ |
| 957 |
$assign.=" / ".$assign_group; |
| 958 |
} |
| 959 |
} |
| 960 |
|
| 961 |
$message.= mailRow($LANG["mailing"][8],$assign); |
| 962 |
$message.= mailRow($LANG["joblist"][2],getPriorityName($this->fields["priority"])); |
| 963 |
if ($this->fields["device_type"]!=SOFTWARE_TYPE&&!empty($contact)) |
| 964 |
$message.= mailRow($LANG["common"][18],$contact); |
| 965 |
if (isset($this->fields["emailupdates"]) && $this->fields["emailupdates"]){ |
| 966 |
$message.=mailRow($LANG["mailing"][103],$LANG["choice"][1]); |
| 967 |
} else {
|
| 968 |
$message.=mailRow($LANG["mailing"][103],$LANG["choice"][0]); |
| 969 |
} |
| 970 |
|
| 971 |
|
| 972 |
if (isset($this->fields["category"])&&$this->fields["category"]){ |
| 973 |
$message.= mailRow($LANG["common"][36],getDropdownName("glpi_dropdown_tracking_category",$this->fields["category"])); |
| 974 |
} else $message.=mailRow($LANG["common"][36],$LANG["mailing"][100]); |
| 975 |
$message.= "--\n"; |
| 976 |
$message.= $LANG["mailing"][3]." : \n".$this->fields["contents"]."\n"; |
| 977 |
$message.="\n\n"; |
| 978 |
|
| 979 |
} |
| 980 |
|
| 981 |
return $message; |
| 982 |
} |
| 983 |
|
| 984 |
|
| 985 |
/**
|
| 986 |
* Get author name
|
| 987 |
*
|
| 988 |
* @param $link boolean with link ?
|
| 989 |
* @return string author name
|
| 990 |
*/
|
| 991 |
function getAuthorName($link=0){ |
| 992 |
return getUserName($this->fields["author"],$link); |
| 993 |
} |
| 994 |
|
| 995 |
/**
|
| 996 |
* Is the current user have right to add followups to the current ticket ?
|
| 997 |
*
|
| 998 |
* @return boolean
|
| 999 |
*/
|
| 1000 |
function canAddFollowups(){ |
| 1001 |
return ((haveRight("comment_ticket","1")&&$this->fields["author"]==$_SESSION["glpiID"]) |
| 1002 |
||haveRight("comment_all_ticket","1") |
| 1003 |
||(isset($_SESSION["glpiID"])&&$this->fields["assign"]==$_SESSION["glpiID"]) |
| 1004 |
||(isset($_SESSION["glpigroups"])&&in_array($this->fields["assign_group"],$_SESSION['glpigroups'])) |
| 1005 |
); |
| 1006 |
} |
| 1007 |
/**
|
| 1008 |
* Is the current user have right to show the current ticket ?
|
| 1009 |
*
|
| 1010 |
* @return boolean
|
| 1011 |
*/
|
| 1012 |
function canShowTicket(){ |
| 1013 |
return (
|
| 1014 |
haveRight("show_all_ticket","1") |
| 1015 |
|| (isset($_SESSION["glpiID"])&&$this->fields["author"]==$_SESSION["glpiID"]) |
| 1016 |
|| (haveRight("show_group_ticket",'1')&&isset($_SESSION["glpigroups"])&&in_array($this->fields["FK_group"],$_SESSION["glpigroups"])) |
| 1017 |
|| (haveRight("show_assign_ticket",'1')&&( |
| 1018 |
(isset($_SESSION["glpiID"])&&$this->fields["assign"]==$_SESSION["glpiID"]) |
| 1019 |
||(isset($_SESSION["glpigroups"])&&in_array($this->fields["assign_group"],$_SESSION["glpigroups"])) |
| 1020 |
) |
| 1021 |
) |
| 1022 |
); |
| 1023 |
} |
| 1024 |
|
| 1025 |
} |
| 1026 |
|
| 1027 |
/// Followup class
|
| 1028 |
class Followup extends CommonDBTM { |
| 1029 |
|
| 1030 |
/**
|
| 1031 |
* Constructor
|
| 1032 |
**/
|
| 1033 |
function Followup () { |
| 1034 |
$this->table="glpi_followups"; |
| 1035 |
$this->type=-1; |
| 1036 |
} |
| 1037 |
|
| 1038 |
function cleanDBonPurge($ID) { |
| 1039 |
global $DB; |
| 1040 |
$querydel="DELETE FROM glpi_tracking_planning WHERE id_followup = '$ID'"; |
| 1041 |
$DB->query($querydel); |
| 1042 |
} |
| 1043 |
|
| 1044 |
function post_deleteFromDB($ID){ |
| 1045 |
$job=new Job(); |
| 1046 |
$job->updateRealtime($this->fields['tracking']); |
| 1047 |
$job->updateDateMod($this->fields["tracking"]); |
| 1048 |
} |
| 1049 |
|
| 1050 |
|
| 1051 |
function prepareInputForUpdate($input) { |
| 1052 |
|
| 1053 |
$input["realtime"]=$input["hour"]+$input["minute"]/60; |
| 1054 |
if (isset($_SESSION["glpiID"])){ |
| 1055 |
$input["author"]=$_SESSION["glpiID"]; |
| 1056 |
} |
| 1057 |
|
| 1058 |
if (isset($input["plan"])){ |
| 1059 |
$input["_plan"]=$input["plan"]; |
| 1060 |
unset($input["plan"]); |
| 1061 |
} |
| 1062 |
return $input; |
| 1063 |
} |
| 1064 |
|
| 1065 |
function post_updateItem($input,$updates,$history=1) { |
| 1066 |
global $CFG_GLPI; |
| 1067 |
|
| 1068 |
$job=new Job; |
| 1069 |
$mailsend=false; |
| 1070 |
if ($job->getFromDB($input["tracking"])){ |
| 1071 |
$job->updateDateMod($input["tracking"]); |
| 1072 |
|
| 1073 |
if (count($updates)){ |
| 1074 |
|
| 1075 |
if ($CFG_GLPI["mailing"]&& |
| 1076 |
(in_array("contents",$updates)||isset($input['_need_send_mail']))){ |
| 1077 |
$user=new User; |
| 1078 |
$user->getFromDB($_SESSION["glpiID"]); |
| 1079 |
$mail = new Mailing("followup",$job,$user,(isset($input["private"]) && $input["private"])); |
| 1080 |
$mail->send();
|
| 1081 |
$mailsend=true; |
| 1082 |
} |
| 1083 |
|
| 1084 |
if (in_array("realtime",$updates)) { |
| 1085 |
$job->updateRealTime($input["tracking"]); |
| 1086 |
} |
| 1087 |
} |
| 1088 |
} |
| 1089 |
|
| 1090 |
if (isset($input["_plan"])){ |
| 1091 |
|
| 1092 |
$pt=new PlanningTracking(); |
| 1093 |
// Update case
|
| 1094 |
if (isset($input["_plan"]["ID"])){ |
| 1095 |
$input["_plan"]['id_followup']=$input["ID"]; |
| 1096 |
$input["_plan"]['id_tracking']=$input['tracking']; |
| 1097 |
$input["_plan"]['_nomail']=$mailsend; |
| 1098 |
|
| 1099 |
if (!$pt->update($input["_plan"])){ |
| 1100 |
return false; |
| 1101 |
} |
| 1102 |
unset($input["_plan"]); |
| 1103 |
// Add case
|
| 1104 |
} else {
|
| 1105 |
$input["_plan"]['id_followup']=$input["ID"]; |
| 1106 |
$input["_plan"]['id_tracking']=$input['tracking']; |
| 1107 |
$input["_plan"]['_nomail']=1; |
| 1108 |
|
| 1109 |
if (!$pt->add($input["_plan"])){ |
| 1110 |
return false; |
| 1111 |
} |
| 1112 |
unset($input["_plan"]); |
| 1113 |
$input['_need_send_mail']=true; |
| 1114 |
} |
| 1115 |
} |
| 1116 |
} |
| 1117 |
|
| 1118 |
function prepareInputForAdd($input) { |
| 1119 |
|
| 1120 |
$input["_isadmin"]=haveRight("comment_all_ticket","1"); |
| 1121 |
|
| 1122 |
$input["_job"]=new Job; |
| 1123 |
if ($input["_job"]->getFromDB($input["tracking"])){ |
| 1124 |
// Security to add unauthorized followups
|
| 1125 |
if (!isset($input['_do_not_check_author']) |
| 1126 |
&&$input["_job"]->fields["author"]!=$_SESSION["glpiID"] |
| 1127 |
&&!$input["_job"]->canAddFollowups()) { |
| 1128 |
return false; |
| 1129 |
} |
| 1130 |
} else {
|
| 1131 |
return false; |
| 1132 |
} |
| 1133 |
|
| 1134 |
// Pass old assign From Job in case of assign change
|
| 1135 |
if (isset($input["_old_assign"])){ |
| 1136 |
$input["_job"]->fields["_old_assign"]=$input["_old_assign"]; |
| 1137 |
} |
| 1138 |
|
| 1139 |
|
| 1140 |
if (!isset($input["type"])) $input["type"]="followup"; |
| 1141 |
$input["_type"]=$input["type"]; |
| 1142 |
unset($input["type"]); |
| 1143 |
|
| 1144 |
$input['_close']=0; |
| 1145 |
unset($input["add"]); |
| 1146 |
|
| 1147 |
if (!isset($input["author"])) |
| 1148 |
$input["author"]=$_SESSION["glpiID"]; |
| 1149 |
|
| 1150 |
if ($input["_isadmin"]&&$input["_type"]!="update"){ |
| 1151 |
if (isset($input['plan'])){ |
| 1152 |
$input['_plan']=$input['plan']; |
| 1153 |
unset($input['plan']); |
| 1154 |
} |
| 1155 |
if (isset($input["add_close"])) $input['_close']=1; |
| 1156 |
unset($input["add_close"]); |
| 1157 |
|
| 1158 |
if (!isset($input["hour"])){ |
| 1159 |
$input["hour"]=0; |
| 1160 |
} |
| 1161 |
if (!isset($input["minute"])){ |
| 1162 |
$input["minute"]=0; |
| 1163 |
} |
| 1164 |
if ($input["hour"]>0||$input["minute"]>0) |
| 1165 |
$input["realtime"]=$input["hour"]+$input["minute"]/60; |
| 1166 |
} |
| 1167 |
|
| 1168 |
unset($input["minute"]); |
| 1169 |
unset($input["hour"]); |
| 1170 |
|
| 1171 |
$input["date"] = $_SESSION["glpi_currenttime"]; |
| 1172 |
|
| 1173 |
return $input; |
| 1174 |
} |
| 1175 |
|
| 1176 |
function post_addItem($newID,$input) { |
| 1177 |
global $CFG_GLPI; |
| 1178 |
|
| 1179 |
$job=new Job(); |
| 1180 |
$job->getFromDB($input["tracking"]); |
| 1181 |
|
| 1182 |
$job->updateDateMod($input["tracking"]); |
| 1183 |
|
| 1184 |
if (isset($input["realtime"])&&$input["realtime"]>0) { |
| 1185 |
$job->updateRealTime($input["tracking"]); |
| 1186 |
} |
| 1187 |
|
| 1188 |
|
| 1189 |
if ($input["_isadmin"]&&$input["_type"]!="update"){ |
| 1190 |
|
| 1191 |
if (isset($input["_plan"])){ |
| 1192 |
$input["_plan"]['id_followup']=$newID; |
| 1193 |
$input["_plan"]['id_tracking']=$input['tracking']; |
| 1194 |
$input["_plan"]['_nomail']=1; |
| 1195 |
$pt=new PlanningTracking(); |
| 1196 |
|
| 1197 |
if (!$pt->add($input["_plan"])){ |
| 1198 |
return false; |
| 1199 |
} |
| 1200 |
} |
| 1201 |
|
| 1202 |
|
| 1203 |
if ($input["_close"]&&$input["_type"]!="update"&&$input["_type"]!="finish"){ |
| 1204 |
$updates[]="status"; |
| 1205 |
$updates[]="closedate"; |
| 1206 |
$input["_job"]->fields["status"]="old_done"; |
| 1207 |
$input["_job"]->fields["closedate"] = $_SESSION["glpi_currenttime"]; |
| 1208 |
$input["_job"]->updateInDB($updates); |
| 1209 |
} |
| 1210 |
|
| 1211 |
} |
| 1212 |
|
| 1213 |
if ($CFG_GLPI["mailing"]){ |
| 1214 |
if ($input["_close"]) $input["_type"]="finish"; |
| 1215 |
$user=new User; |
| 1216 |
if (!isset($input['_auto_import'])&&isset($_SESSION["glpiID"])){ |
| 1217 |
$user->getFromDB($_SESSION["glpiID"]); |
| 1218 |
} |
| 1219 |
$mail = new Mailing($input["_type"],$input["_job"],$user, |
| 1220 |
(isset($input["private"])&&$input["private"])); |
| 1221 |
$mail->send();
|
| 1222 |
} |
| 1223 |
} |
| 1224 |
|
| 1225 |
|
| 1226 |
// SPECIFIC FUNCTIONS
|
| 1227 |
|
| 1228 |
/**
|
| 1229 |
* Get the author name of the followup
|
| 1230 |
* @param $link insert link ?
|
| 1231 |
*
|
| 1232 |
*@return string of the author name
|
| 1233 |
**/
|
| 1234 |
function getAuthorName($link=0){ |
| 1235 |
return getUserName($this->fields["author"],$link); |
| 1236 |
} |
| 1237 |
|
| 1238 |
} |
| 1239 |
|
| 1240 |
|
| 1241 |
|
| 1242 |
?>
|